Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests. . . Something I have noticed over the years is that it is the little things that people remember. . One way to surprise your guests is by doing a little research. When taking the reservation, whether it be online or over the phone, you should have a question or space for special occasions. . For example, when taking a phone reservation, and [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests. . . In the last INNsider Tips episode #52, I shared six ways to empathize with your guests. In this episode, I will give you seven more. . Time Management Skills If you're dealing with two situations at the same time, or a situation where you do not know the answer, find the best person available to help you. . Ability [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Empathize with Your Guests. . . A great hospitality property employee is one who has the ability to be compassionate. . To empathize with your guests. . A great hospitality property employee is one of the guests who feel is on their side. . What other traits and skills are necessary for your hospitality property employees if you want to be able to offer consistent and [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Is Your Customer Service Working. . . Is there a way to tell if your customer service is working? Do you recognize any of them? Does it seem that you have had more than your fair share of complaints recently? . Do your employees feel dejected and this is having an effect on your guests? . Are you getting the initial business, but the reviews are not great [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Enhance Your Business. . . Operating a successful hospitality property just got easier. . You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding, hotel, resort, inn or bed & breakfast. . Does any of this sound familiar? . Do you have a great idea for a hospitality property, but don't know where to start or [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Policy for Using Hotel Telephone. . . This may sound like a strange concept to some, but there are still properties that use phones. . Why? . When people call you looking for information or to get a reservation, they want to talk to a live person, not a recorded robot. If you operate a small property and are not always at the desk to take a call, [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Improving the Work Atmosphere. . . Enhancing the work atmosphere, how can you do this? You can start by having fun. . The workday can be as fun and as exciting as your property wants to make it. . Many successful hospitality property owners that I've talked to over the years have one thing in common, they enjoy what they do. Not that every day is a barrel [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job. . . Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional. . With any independent operation and different personalities, this can be really difficult. . [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Employee Responsibility. . . If you have utilized the proper hiring process and have incorporated step-by-step and ongoing training, then it should be obvious to your employees that you have a vested interest in them. At this point, employees should have an invested interest in your property. . So don't stop there. . If you have major decisions that have to be made about your property and will [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Why Employee Feedback is Important. . . In an earlier INNsider Tip, I said praise was important for your employees. Just as significant as praise is feedback. . If you have employees working hard for you, tell them; and if you have employees who are not pulling their weight, tell them. . You don't have to hold regular meetings to share feedback, you can let employees know what [...]
