Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Conflicts. . . When you have more than two people working together 8 hours a day, day after day, week after week, month after month, year after year you're going to eventually have some issues. . Minor issues will quite often take care of themselves, but those that blow into major issues can be very disruptive and stressful. . In any situation like this, you [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about ways you can Improve Your Email Communication. . . When sending an e-mail, writing a letter or even a note, use spell check. And after you have used spell check, have someone else read it. . Don't send messages with all caps, recipients might feel like you're YELLING! . Please, please, please use complete sentences. . Organize your inbox, making sure priority messages are dealt with immediately. Use [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Effective Communication at Your Property. . . Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought. . It might seem easy, but communicating efficiently actually takes quite a bit of skill. . Choosing the right words, listening with our minds instead of just our ears, and getting our message [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will discuss Training Techniques to Consider. . . Job Shadowing: This allows an employee to learn about and benefit from the expertise of the senior employees. Employee Interests: If an employee has an interest in or has expertise in a subject, or attends an external training session or conference that could be of benefit to your property, have them hold an in-house training session for all employees. If there are [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about giving your employees the freedom to make decisions at work. . . When a rule exists that absolutely has to be followed, give the reason why so it is clear to your employees, for example, safety regulations or specific laws, otherwise encourage them to think outside the box, especially when it comes to customer service. . It has to be OK for an employee to step away from [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about how to schedule a training program. . . Acquiring the knowledge to do one task at a time will help your employees gain confidence, and as their confidence grows, so does their desire to master the next segment. . Avoid the temptation to overtalk and micromanage. . Both of these tactics signal that you lack confidence in your employee's abilities. Quite often these tactics are enough to have [...]
Welcome to INNsider Tips. In today's INNsider Tip, I will talk about how to conduct an effective training session. . . Have your trainer go through the training procedure themselves. . A good trainer will know what's expected of the employee in their new position, but they don't always know for sure if those expectations come through in the training process. The trainer going through the program and looking at it from the new employee's perspective can help. . Here [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about how to set up the training program. . . As in all topics in your operations manual, your training has to be step-by-step. . Have everything in writing. Your operations manual has to have a written training manual that contains specific instructions and reference information. This will be an incredible resource for any new employee and will quicken their success. . It is the trainer's responsibility to create [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about how to keep employees passionate. . . When a hospitality property is small or independent, what is the best way to train new staff and keep them passionate about their work? . This is a good question to ask yourself. . There is always something new to learn. The day you stop learning is the day you stop living. We should all pick up new skills, ideas, viewpoints [...]
Welcome to INNsider Tips. In today's INNsider Tip, I will talk about developing a training program. . . Training can be unstructured or structured. . Unstructured is often free or low-cost programs that can involve coaching, mentoring or the new hire shadowing a more senior professional. This would be on-the-job training. . This is where an independent or smaller property has the opportunity to really shine because its size allows employees to take on a variety of roles. . Structured training [...]
