March 2021
How to Use Customer Referral Programs & Boost Bookings | Ep. #235
. . When things start returning to normal, do you want customers knocking down your door to book? I’m going to share a proven method, referral programs, to improve your chances. Welcome to another edition [...]
Why Feedback is Important | INNsider Tips #45
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Why Feedback is Important. . . Before I start I want to urge you to visit KeystoneHPD.com, our home page and watch the [...]
Conduct Market Research & Not Break the Bank | Ep. #234
. . Knowing your market is imperative for any successful hotel, resort, inn, bed & breakfast etc. but research can be expensive. Here are ways you can conduct market research without much money or training. [...]
Handling Conflicts With Tact | INNsider Tips #44
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Handling Conflicts With Tact. . . Before I start I want to urge you to visit KeystoneHPD.com, our home page and watch the [...]
Hotel Surveys – How They Increase Business | Ep. #233
. . "Why do I need hotel surveys, I know what my guests like." I would like to say I've never heard that before but you might be shocked at the number of hospitality property [...]
Improve Your Email Communication | INNsider Tips #43
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about ways you can Improve Your Email Communication. . . Before I start talking about email communication, I want to urge you to visit [...]