July 2021
No Question – Housekeeping Will Change Post Covid-19 | Ep. #253
. . Housekeeping will change post COVID-19, and the housekeeping department will be front & centre of the new normal hospitality property experience. Let me explain what I mean. Welcome to Hospitality Property School. I [...]
The Mechanics of Upselling | INNsider Tips Ep. #064
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about The Mechanics of Upselling. . . What are the mechanics of upselling? You need the right questions to identify your guests wants. . [...]
Ways to Enhance Your Housekeeping- Guaranteed | Ep. #252
. . A broken window at your hospitality property could cost you your business. Does this sound outrages? I’ll explain along with ways to enhance your housekeeping. Welcome to another edition of Hospitality Property School. [...]
How to Upsell at Your Property | INNsider Tips Ep. #063
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Upsell at Your Property. . . Why Should You Want to Upsell? Two simple reasons; upselling will make your guests more [...]
How to Adapt Through Covid-19: A Hospitality Property Checklist | Ep. #251
. . There’s no denying that the pandemic has wreaked havoc on the hospitality property industry. This has left many of us feeling overwhelmed and fearful, not sure how to adapt through Covid-19. I have [...]
How to Respond to Negative Reviews | INNsider Tips Ep. #062
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews. . . If you are a regular follower of Keystone HPD’s posts and are wondering where the [...]