May 2023
How to Get Guests to Tell You Their Complaints | INNsider Tips-057
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Get Guests to Tell You Their Complaints. . . I have an example, not from the hospitality property but a restaurant, [...]
The Key Qualifications to Look for in a Hotel Human Resources Employee | Eps. #344
Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property? The following are the qualifications of a hotel human resources employee that will help you succeed. [...]
How to Handle Customer Complaints | INNsider Tips-056
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Customer Complaints. . . With the continued evolution of online hotel, resort, inn and bed & breakfast review sites, social [...]
The Top Qualifications Every Hotel Sales and Marketing Employee Should Possess | Eps. #343
Are you ready to elevate your hotel's sales and marketing game? Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace. Welcome to another edition of Hospitality Property School [...]
More Ways to Surprise Guests | INNsider Tips-055
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about More Ways to Surprise Guests. . . In the last INNsider Tips episode #54, I talked about ways to surprise guests. . The [...]
Serving Success: Qualifications Every Hotel Food and Beverage Employee Should Possess | Eps. #342
Are you looking to stand out in the competitive world of hotel food and beverage? Here are the qualifications of a hotel food and beverage employee you need to know to hire the right people [...]