December 2020
10 Most Popular Episodes of 2020 | Ep. #224
. . This has been an unprecedented year for the hospitality property industry but here at Hospitality Property School, we have seen the want to learn has not diminished. I will share with you the [...]
Developing a Training Program | INNsider Tips #Ep. #035
Welcome to INNsider Tips. In today's INNsider Tip, I will talk about developing a training program. . . Developing a Training Program Training can be unstructured or structured. . Unstructured is often free or low-cost [...]
Guest Expectations – Preparing for Post Covid-19 | Ep. #223
. . During & post Covid-19 is a new era for the hospitality property industry and guest expectations and properties are going to have to re-evaluate the way they conduct business in order to survive. [...]
A Good Time for Employee Training | INNsider Tips Ep. #034
Welcome to INNsider Tips. In today's INNsider Tip, I will talk about a good time for employee training? . . When performance appraisal shows performance improvement is needed. . As part of succession planning to [...]
Make Your Environmental Program a Reality | Ep. #222
. . Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources. But don’t panic, I’ll show you how you can turn that around. Welcome to [...]
The Cost of Employee Turnover | INNsider Tips #Ep. #033
Welcome to INNsider Tips. In today's INNsider Tip, I will talk about the cost of employee turnover. . . A recent survey indicated that 40 percent of employees who receive poor job training leave their [...]