November 2020
Front Office Manager – 18 Ways to Become the Best | Ep. #220
. . A successful front office manager requires a perfect mixture of skillful hospitality & tight organizational skills, never settling for less than A +. I going to show you what you have to do [...]
Affording Employee Training Programs | INNsider Tips #Ep. #031
Welcome to INNsider Tips. In today's INNsider Tip, I will talk about affording employee training programs. . . Let me ask you something. . "Do you have a small property, just a couple of employees [...]
Fire an Employee – The Right & Wrong Ways | Ep. #219
. . Unproductive or poor employees can be a detriment but firing them can be very difficult. Here are tips to professionally, gracefully and safely fire an employee. Welcome to another edition of Hospitality Property [...]
What You Should Do After Your Hiring Decision Is Made | INNsider Tips #Ep. #030
Welcome to INNsider Tips. In today's INNsider Tip, I will share what you should do after you have your hiring decision made. . . If you have not done so in person, notify the successful [...]
The Best Ways to Upsell | Ep. #218
. . For many, upselling is a dirty word but if you want to be able to offer your guests amazing experiences, learning ways to upsell is a step in the right direction and can [...]
Interview Stress Questions | INNsider Tips Ep. #029
In the last INNsider Tips episode, I started to share possible interview questions. In today's INNsider Tip, I will give you a couple of interview stress questions. . . You want to keep the interview [...]