May 2023
Ways to Surprise Your Guests | INNsider Tips-054
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests. . . Something I have noticed over the years is that it is the little things that people [...]
The Invisible Heroes of Hospitality: Qualifications for a Hotel Housekeeper | Ep. #341
Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position. In this episode, I’ll explore the qualifications for a hotel [...]
More Ways to Empathize with Your Guests | INNsider Tips-053
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests. . . In the last INNsider Tips episode #52, I shared six ways to empathize with [...]
April 2023
Dan Roberge – CEO of Maintenance Care Interview | Ep. #340
Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality property's work orders with ease. Welcome to another [...]
How to Empathize with Your Guests | INNsider Tips-052
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Empathize with Your Guests. . . A great hospitality property employee is one who has the ability to be compassionate. . [...]
Expert Insights: Hiring the Right Front Desk Employees for Your Hotel’s Success | Ep. #339
A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests. I’m going to explore the qualifications to look for when hiring the right front desk [...]