July 2021
What Will Your Guests Expect Post Lockdown? | Ep. #250
. . Given the ever-changing market conditions due to COVID-19 and renewed fluctuating regional restrictions, what will your guests expect post lockdown? Let me give you a few ideas. Welcome to another edition of Hospitality [...]
How to Handle Negative Reviews | INNsider Tips Ep. #061
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Negative Reviews. . . If you are a regular follower of Keystone HPD’s posts and are wondering where the weekly [...]
Reopening Hotels, Resorts, Bed and Breakfasts after COVID 19 | Ep. #249
. . What if I told you I could walk you through three stages for reopening your hotel, resort, bed and breakfast and how to use them to get to the other side of this [...]
June 2021
The Most Common Hospitality Property Complaints | INnsider Tips Ep. #060
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints. . . If you are a regular follower of Keystone HPD’s posts and are wondering where the [...]
How to Prepare for When Guests Return | Ep. #248
. . Chances are when you open your doors to the world, guests are not going to be filing in. You’re going to have to earn their trust. I’ll tell you how to do that. [...]
Tips for When Guests are Complaining | INNsider Tips Ep. #059
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Tips for When Guests are Complaining. . . If you are a regular follower of Keystone HPD’s posts and are wondering where the [...]