Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests.

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But before I start I would like to announce that we at Keystone HPD have taken our years of experience as hospitality property authorities and have produced the “6 Day Challenge” video series. This video series has many actionable tips & techniques that aspiring and current hotel, resort, inn & bed & breakfast etc. owners and managers can take and use to help improve your property’s bookings and profit.

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Topics include:

  • What Type of Owner/Manager Are You?

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  • How to Set Up Your Organizational Structure

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  • Importance of Great Customer Service

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  • Marketing Your Property

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  • Social Media Platforms

 

  • WOWing Your Guests

                                            …plus more

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The regular price for this information-packed video series is $97 dollars but for a limited time, you can get it for only $7.

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For more details or to sign up, you can find a link in the show notes.

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In the last INNsider Tips episode #52, I shared six ways to empathize with your guests. In this episode, I will give you seven more.

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  1. Time Management Skills

If you’re dealing with two situations at the same time, or a situation where you do not know the answer, find the best person available to help you.

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  1. Ability to “Read” Customers

You won’t always be able to see customers face-to-face, and in many instances, you won’t even hear a customer’s voice!

Look and listen for subtle clues about their current mood, patience level, and personality.

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  1. A Calming Presence

This is the ability to stay calm and even influence others when things get a little hectic.

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  1. Ability to Handle Surprises

It is in these situations when it is best for you or an employee to be able to think on your feet… but it’s even better to create guidelines for yourself in these sorts of situations.

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  1. Persuasion Skills

If you have a property that offers additional services or products, being able to upsell is a skill that can be beneficial to both your employees and your business.

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  1. Resolve

A great work ethic and a willingness to do what needs to be done is a key skill when providing the kind of service that people talk about.

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  1. Willingness to Learn!

This is probably the most general skill on the list, but it’s still necessary. If you’re following the guidelines I have shared so far, this is a skill that you defiantly have.

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That is it for today’s INNsider Tip.

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If you haven’t done so yet, make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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You can subscribe at

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Join the 6 Day Challenge Video Series

For a Limited Time SAVE $90.00

https://keystonehpd.com/6-Day-Challenge

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Sign up for INNsider Tips

https://keystonehpd.com/innsider-tips

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Find your best group option visit

https://keystonehospitalitydevelopment.com/private-groups

 

That’s today’s INNsider tips.

Until next time, have a fun day.