How to Increase Your Hotel Bookings!: Vacancy to Victory-001

Welcome, hoteliers and restless dreamers, to the maiden voyage of the 'Hotelier Helpcast Podcast!' I'm Gerry MacPherson, your host in this wild world of hospitality properties. If the thought of empty rooms and not sure how to increase hotel bookings has you tossing and turning on those high-thread-count sheets, you're in the right place! Let's dive into turning those vacancy signs into 'Fully Booked!' . Finding ways to increase your hotel bookings, can be a huge problem for many property [...]

How to Increase Your Hotel Bookings!: Vacancy to Victory-0012024-01-24T10:39:29+01:00

How to Increase Vacation Rental Bookings-001

Hey there, vacation rentalpreneurs. Welcome to the maiden episode of the Vacation Rental Resolutions blog post. Have you ever stared at your calendar during off-peak seasons and thought it looked lonelier than a beach on a rainy day? Here’s how to increase vacation rental bookings. Every vacation rental, from beachside bungalows to mountaintop chalets, faces the challenge of keeping those bookings coming, especially when the seasons are, well, a little 'meh'. Let's break down some strategies to keep your calendar [...]

How to Increase Vacation Rental Bookings-0012024-01-24T11:39:52+01:00

How to Increase Bed and Breakfast Bookings: The Guide to Packed Calendars-001

Alright folks, picture this: You've got this cozy little Bed and Breakfast, and some mornings you wake up to more crickets than guests. Sound familiar? Here’s how to increase your bed and breakfast bookings. Running a Bed and Breakfast isn’t all freshly baked muffins and making besties with your guests. Sometimes it feels more like throwing a party where no one shows up. Ouch, right? But hold onto your breakfast trays, because we've whipped up five sizzling strategies to [...]

How to Increase Bed and Breakfast Bookings: The Guide to Packed Calendars-0012024-03-07T14:43:56+01:00

How to Overcome Objections When Upselling | INNsider Tips-065

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Overcome Objections When Upselling. . . You need to train for objections It is important to train your staff to see and handle different situations. Is the objection real or just a guest's way of saying, I need more time or information? . Here are examples of situations they could come across: The guest would like something but not what you offered . Maybe the timing [...]

How to Overcome Objections When Upselling | INNsider Tips-0652023-07-18T09:48:45+02:00

Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352

Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot! Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in! Strategies for Retaining Top Hotel Talent First things [...]

Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #3522023-07-11T17:53:58+02:00

The Mechanics of Upselling | INNsider Tips-064

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about The Mechanics of Upselling. . . What are the mechanics of upselling? You need the right questions to identify your guest's wants. . You need to know how to listen to your guest's preferences or requests . How to answer and make suggestions or give options that meet your guest's needs. . You need to know how to describe the products, services, or options. . More food for [...]

The Mechanics of Upselling | INNsider Tips-0642023-06-09T16:52:47+02:00

Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351

From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security employees is the key to peace of mind. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . Ensuring a safe and secure environment in your hospitality property is a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore key qualifications for [...]

Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #3512023-07-10T12:53:20+02:00

How to Upsell at Your Property | INNsider Tips-063

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Upsell at Your Property. . . Why Should You Want to Upsell? Two simple reasons; upselling will make your guests more satisfied . and your business is more profitable. . Properly trained employees can add apparent value to a room sale that a guest is already willing to make, increasing their stay worth as well as increasing your bottom line. . This is a Win-Win. . [...]

How to Upsell at Your Property | INNsider Tips-0632023-06-09T16:51:37+02:00

Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350

Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'! Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking [...]

Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #3502023-06-29T16:21:16+02:00

How to Respond to Negative Reviews | INNsider Tips-062

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews. . . Social media has the ability to attract new customers while helping you retain the loyalty of past guests. . It allows your guests to communicate with you directly, praises you for an excellent experience, or give you positive feedback, but it can also be a method for guests to share a negative experience. . “One bad review on Twitter or [...]

How to Respond to Negative Reviews | INNsider Tips-0622023-06-09T16:50:46+02:00