February 2023
Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331
Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com and our topic is loyalty programs and how they can work [...]
Improve Your Email Communication | INNsider Tips-043
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about ways you can Improve Your Email Communication. . . When sending an e-mail, writing a letter or even a note, use spell check. [...]
Streamline Your Bookings with These Innovative Hotel App Features | Ep. #330
In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well. In this episode, I will explain the benefits and features of a hotel app. Welcome to another edition [...]
Effective Communication at Your Property | INNsider Tips-042
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Effective Communication at Your Property. . . Communication is something we do automatically- like breathing. We have been talking since we were small; [...]
Rise Above the Competition: Understanding What Hotel Evaluators Want | Ep. #329
Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property. So, what do hotel evaluators look for? Welcome to another edition of Hospitality Property School. [...]
Training Techniques to Consider | INNsider Tips-041
Welcome to INNsider Tips. In today’s INNsider Tip, I will discuss Training Techniques to Consider. . . Job Shadowing: This allows an employee to learn about and benefit from the expertise of the senior employees. [...]