The Authentic Hotel Business Plan-Verified Techniques | Ep. #327

A well-crafted hotel business plan is a comprehensive road map for your property’s growth and development, that can increase visibility, drive bookings, and ultimately improve your bottom line. In this episode, I will provide the key elements that should be included in your hotel business plan. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why create a hotel business plan Every new company should really think about writing a business plan, [...]

The Authentic Hotel Business Plan-Verified Techniques | Ep. #3272023-01-26T15:21:17+01:00

Pre-Opening Hotel Strategies to Ensure a Successful Launch | Ep. #326

Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer experience. Here’s what you need to consider. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Starting a new hotel can be an exciting and challenging endeavour. There is a lot to consider, from choosing the right location and designing the perfect guest experience to building [...]

Pre-Opening Hotel Strategies to Ensure a Successful Launch | Ep. #3262023-01-26T15:23:22+01:00

10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #324

With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a series of peculiar years for our industry. With this in mind, I am going to share with you the top 10 most popular episodes of 2022. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . During the last year, I have noticed that many followers [...]

10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #3242022-12-19T13:49:58+01:00

11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #323

Hotel restaurants and bars are a couple of the most important departments that can support a property’s overall sales and popularity but mistakes can be made. Here are 11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . If you have developed your restaurants correctly, focusing on providing the best possible dining experience, you want to ensure your guests visit them during their [...]

11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #3232023-01-11T10:53:01+01:00

How to Fire an Employee-The Right & Wrong Ways | Ep. #322

How to fire an employee professionally, gracefully and safely is easier said than done. In this episode, I will share procedures to make this task straightforward. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction For a lot of us, knowing when and how to fire an employee can cause stress and even some sleepless nights. For members of the Hospitality Property School Group, I’m going to give you 11 reasons [...]

How to Fire an Employee-The Right & Wrong Ways | Ep. #3222022-12-08T10:17:10+01:00

Courses to Elevate Your Hospitality Property Skills | Ep. #321

The hospitality property industry is highly competitive, and having an edge in the future will be imperative to be competitive. In this episode, I will describe all the courses at Keystone HPD to help you gain that edge. Welcome to another edition of the Hospitality Property School. I am your instructor, Gerry MacPherson. . . Organizing your property, providing your guests with an excellent experience, employee development, and planning for the future are things that are highly pursued in hotels, [...]

Courses to Elevate Your Hospitality Property Skills | Ep. #3212022-12-01T16:57:39+01:00

Why Hotel Employee Training is Important | Ep. #320

Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and development of employees is a no-brainer. I'll explain why hotel employee training is important. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why Hotel Employee Training is Important Training can improve employee morale, and business performance, and help increase your profits if you have a properly organized system, [...]

Why Hotel Employee Training is Important | Ep. #3202022-12-06T11:43:14+01:00

Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #319

For the last two years, hotel employee retention has been a nightmare. In this episode, I’ll explain how to improve your employee experience while elevating your guest's satisfaction. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In the last couple of episodes, I have discussed the cost of employee turnover and hiring great employees. Now that you have the right employees, how do you keep them? . Kimpton Hotels & Restaurants, Hilton, [...]

Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #3192022-11-23T10:45:05+01:00

6 Strategies for Dealing with Staff Shortages in Hotels | Ep. #318

The Great Resignation. The Big Quit. Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other industry. I’m going to share 6 Strategies for Dealing with Staff Shortages in Hotels. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality [...]

6 Strategies for Dealing with Staff Shortages in Hotels | Ep. #3182022-11-05T12:26:23+01:00

Recruiting the Right Hotel Employees | Ep. #317

How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail? I will explain how to make recruiting the right hotel employees easier. Welcome to another edition of Hospitality Property School. I’m your instructor, Gerry MacPherson. . . Recruiting the appropriate hotel employees to help you achieve your vision is one of the most crucial steps to making your entire hotel business run by design. . It is now [...]

Recruiting the Right Hotel Employees | Ep. #3172022-11-05T11:53:49+01:00