Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property?
The following are the qualifications of a hotel human resources employee that will help you succeed.
Welcome to another edition of Hospitality Property School
I am your instructor, Gerry MacPherson
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A hotel human resources employee or HR employee, is responsible for managing the workforce of a hotel. They are responsible for recruiting, hiring, training, and managing the staff to ensure that the hotel runs smoothly and provides excellent service to its guests. I am going to discuss the qualifications that a hotel HR employee should possess.
The qualifications of a hotel human resources employee
Education
A hotel HR employee should have at least a Bachelor’s degree in Human Resources, Business Administration, or a related field. Some hotels may require a Master’s degree in Human Resources or Business Administration for more senior positions. An HR degree provides a strong foundation in the principles of human resources management, labour laws, and employee relations.
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Certifications
Professional certifications are highly valued in the human resources field. For example, a Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification is widely recognized and is often required for HR positions in hotels. Similarly, a Society for Human Resource Management Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) certification may be required for more senior HR roles.
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Experience
Experience in the hospitality industry is highly valued by a hotel HR employee. They should have at least two years of experience in the hospitality industry in HR or management roles. Experience working in hotels provides the employee with knowledge of the industry, including the unique human resources challenges and regulations that are specific to the hotel industry. Experience in other industries, such as retail or healthcare, may also be beneficial if the employee has experience in HR management.
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Technical Skills
A hotel HR employee should possess strong technical skills in HR management, including recruiting, hiring, training, and employee relations. They should be familiar with HR software, such as applicant tracking systems (ATS) and human resources information systems (HRIS). Familiarity with hotel-specific software, such as property management systems (PMS) and scheduling software, is also highly valued.
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Leadership Skills
A hotel HR employee should possess strong leadership skills. They should be able to lead and motivate their team to achieve the hotel’s human resources goals. They should also be able to delegate tasks effectively, provide feedback, and coach their team members to improve their performance.
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Communication Skills
Communication skills are crucial for a hotel HR employee. They need to be able to communicate effectively with hotel staff, management, and applicants to ensure that all human resources activities are conducted fairly, legally, and in a timely manner. The employee should be able to explain HR policies and procedures to non-HR personnel in a clear and concise manner. They should also possess strong written communication skills to prepare HR reports and documentation accurately.
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Analytical and Problem-Solving Skills
A hotel HR employee should possess strong analytical and problem-solving skills. They should be able to analyze HR data, identify trends, and make recommendations to improve HR processes. They should also be able to identify HR issues and recommend solutions to address them. Strong critical thinking skills are essential in identifying potential risks and opportunities for the hotel’s workforce.
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Attention to Detail
Attention to detail is critical for a hotel HR employee. They need to ensure that all HR activities are conducted accurately and that HR reports are error-free. A single mistake can have significant legal or financial consequences for the hotel, and attention to detail can help prevent such errors.
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If you are a member of the Hospitality Property School Group, as a bonus, I’m going to share the qualifications of a hotel human resources manager.
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In conclusion
A hotel human resources employee should possess a combination of education, certifications, experience, technical skills, leadership skills, communication skills, analytical and problem-solving skills, and attention to detail.
These qualifications are essential in ensuring the success of the hotel’s workforce and the satisfaction of its guests. Hotels that prioritize the hiring and development of qualified HR employees will have a competitive edge in the industry and will be better positioned for long-term success.
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Do you have guidelines for hiring a hotel human resources employee?
Let me know in the comments.
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Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/
Use code – celebrate50
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You will have access to this episode for as long as you would like, but if you would like to see all the bonuses you would have access to as a member of the Hospitality Property School Group, have a look at the short video in this episode post-show notes.
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In our next episode, I will be talking about 6 Strategies for Contending with Hotel Staff Shortages.
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That’s it for today’s episode,
Until next time, have a fun day.
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If you haven’t done so yet, make sure to sign up for the INNsider Tips, say hi on social and join one of our groups. And make sure you get your free copy of the “How to Improve Your Hospitality Properties Success” e-book.
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You can find all the links in the show notes.
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⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/the-key-qualifications-to-look-for-in-a-hotel-human-resources-employee-344
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“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course
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Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
KeystoneHPD.com/How-to-Improve-Your-Hospitality-Properties-Success
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