When to Train Employees | INNsider Tips-034

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about when to train employees. . . When performance appraisal shows performance improvement is needed. . As part of succession planning to help an employee be prepared for new roles at your property. . When testing new systems. . As part of an overall professional development program, these could include themes such as: Proper communication in the workplace. This could be coupled with: Diversity training usually includes explanations of [...]

When to Train Employees | INNsider Tips-0342022-10-07T14:05:09+02:00

The Cost of Employee Turnover | INNsider Tips-033

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about the cost of employee turnover. . . A recent survey indicated that 40 percent of employees who receive poor job training leave their positions within the first year. They name the lack of skills training and development as the primary reason for leaving. . Consider the cost of replacing an employee. . With one fewer worker, your property's productivity is going to slip. . Your sales might decline. [...]

The Cost of Employee Turnover | INNsider Tips-0332022-11-28T17:30:43+01:00

Benefits of Training Employees | INNsider Tips-032

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about the benefits of training employees. . . • You can choose the training to give your staff, so, pick skills that will benefit your property. . • Trained employees will be better equipped to handle customer inquiries, and complaints, make sales or use computer systems. . • You are showing your employees that you value them by investing. . • Employees that are continually trained feel more stability in their job, become [...]

Benefits of Training Employees | INNsider Tips-0322022-10-07T13:46:23+02:00

Training Programs for Employee Development | INNsider Tips-031

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about training programs for employee development. . . Let me ask you something. . "Do you have a small property, just a couple of employees but you seem to be doing most of the work?" or "Do you have a property running on a shoestring budget, with limited employees that are overworked?" or "Are you so busy that you cannot find the time to think about additional training for [...]

Training Programs for Employee Development | INNsider Tips-0312022-10-07T13:38:47+02:00

What is The Next Step After Hiring? | INNsider Tips-030

Welcome to INNsider Tips. In today’s INNsider Tip, I will share the next step after hiring. . . If you have not done so in person, notify the successful candidate by telephone. Again, use a scripted presentation. . Notify any unsuccessful candidates, thanking each for their interest using a standard letter, signed by the interviewer. This goes a long way toward showing the professionalism of your property. . The first day of training with the new employee should start with [...]

What is The Next Step After Hiring? | INNsider Tips-0302022-11-05T13:50:15+01:00

Interview Stress Questions and Answers | INNsider Tips-029

Welcome to INNsider Tips. In the last INNsider episode, I started to share possible interview questions. In today's INNsider Tip, I will share more interview stress questions and answers. . . You want to keep the interview as positive and as relaxed as possible, but sometimes the position you are hiring for could be stressful. . Here are a few stress questions you could ask to see how the candidate reacts. . What would you say if I told you [...]

Interview Stress Questions and Answers | INNsider Tips-0292022-11-02T11:49:07+01:00

Interview Questions to Ask Potential Hospitality Property Employees | INNsider Tips-028

Welcome to INNsider Tips. In today's INNsider Tip, I'm going to start talking about the interview questions to ask. . . If your property is working with an operations manual and every job is described on a step-by-step base, then most jobs can be taught. . With that in mind, some interview questions might differ a bit from what you're used to. Here are samples of the types of interview questions you could ask. . For example: Where have you [...]

Interview Questions to Ask Potential Hospitality Property Employees | INNsider Tips-0282022-10-24T12:11:50+02:00

Ways to Improve Your Hiring Process | INNsider Tips-027

Welcome to INNsider Tips. In the last INNsider Tips episode, I talked about ways to improve your hiring process. In today's tip, I am going to continue with ways to improve your hiring process. . . When there is a position open and you have a number of candidates interested, the first thing you should do is hold a group meeting with all the candidates. . At the meeting, you give a scripted presentation describing your business's history and successes [...]

Ways to Improve Your Hiring Process | INNsider Tips-0272022-10-07T11:27:49+02:00

Interview Questions to Ask Potential Hospitality Property Employees | INNsider Tips-026

Welcome to INNsider Tips. In today's INNsider Tip, I will share the Best Recruitment Strategies. . . I have seen hospitality property owners go from one extreme to another when it comes to their hiring process. . One property owner might take the time to study the candidate and ask thoughtful questions while another might look at a new person and say "do know how to use a computer? Okay, you are hired." . For it to work, the interview [...]

Interview Questions to Ask Potential Hospitality Property Employees | INNsider Tips-0262022-10-07T11:20:46+02:00

A Way of Thinking About Your Business | INNsider Tips-025

Welcome to INNsider Tips. In the last INNsider Tips episode, I shared with you 6 steps you could take to get into the right mindset In today's INNsider Tip, I will share an exercise for a way of thinking about your business, a way of seeing and doing that you carry into your daily work. . . Okay, take 10 minutes to review what you've done in the first six steps and then answer the following questions. Do your vision [...]

A Way of Thinking About Your Business | INNsider Tips-0252022-09-23T12:42:13+02:00