Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about when to train employees.

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• When performance appraisal shows performance improvement is needed.

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• As part of succession planning to help an employee be prepared for new roles at your property.

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• When testing new systems.

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• As part of an overall professional development program, these could include themes such as:

• • Proper communication in the workplace. This could be coupled with:

• • • • Diversity training usually includes explanations of how people have different perspectives and views. 
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      • Computer skills
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      • Customer service
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      • Ethics
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      • Human relations
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      • Workplace safety
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      • Sexual harassment training

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Too often, independent hotels, resorts, inns and bed and breakfast owners/managers fail to see the value in providing a formal training program.

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Running on tight budgets, entrepreneurs are focused on the bottom line and think they can do the training themselves.

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This is where you have to think like a president and not a shareholder.

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For me, this is a no-brainer, training programs are a win-win for both your property and the employees.

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That is it for today’s INNsider Tip about when to train employees.

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That’s today’s INNsider tips.

Until next time, have a fun day.

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A Division of Keystone Hospitality Property Development

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