What Do Hospitality Property Evaluators Look For? | Ep. #309

Most bed and breakfast, resort, and hotel owners want how their property is experienced by the typical guest. This is where hospitality property evaluators or mystery shoppers can help. So, what do hospitality property evaluators look for? Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . What is a hospitality property evaluator or mystery shopper? A hospitality property evaluator or mystery shopper is a person or people that are commonly used by hoteliers and retailers [...]

What Do Hospitality Property Evaluators Look For? | Ep. #3092022-09-08T10:03:52+02:00

How to Change Mindset and Attitude of Employees | INNsider Tips-021

Welcome to INNsider Tips. Today’s INNsider Tip is about how to change mindset and attitude of employees. . . The past number of years have been an interesting study of hospitality property owners' way of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture and this has proven especially true since 2020. . After the economy started to fall or shut down, low or no occupancy caused belt-tightening [...]

How to Change Mindset and Attitude of Employees | INNsider Tips-0212022-09-01T10:02:47+02:00

16 Customer Service Techniques For Your Bed and Breakfast | Eps. #308

Did you know studies show your property can increase its revenue with good customer satisfaction? I’m going to share 16 customer service techniques for your bed and breakfast. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard. This is crucial because a great guest experience can make the difference between a one-time booking [...]

16 Customer Service Techniques For Your Bed and Breakfast | Eps. #3082023-12-06T14:20:46+01:00

The Most Commonly Outsourced Duties | INNsider Tips-020

Welcome to INNsider Tips. In the last couple of INNsider Tips, I talked about Commonly Outsourced Duties. . . Today’s INNsider Tips are examples of The Most Commonly Outsourced Duties. Virtual assistants . Marketing directors . Graphic designers . Transcriptionists . Web designers . HR consultants . PR directors . IT specialists . Customer support . Accounting . Tax Preparation . Manufacturing . Data entry . Research & Development . Legal services . Creative services . Healthcare services . Building [...]

The Most Commonly Outsourced Duties | INNsider Tips-0202022-08-18T10:39:53+02:00

12 Steps to Get Guests To Your Bed and Breakfast | Eps. #307

I have spent the last number of episodes talking about creating the perfect BnB, but how do you get guests to your bed and breakfast? I’m going to share 12 tactics to help you succeed. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Attracting guests to book your bed and breakfast might be a bit of a challenge post-COVID-19, and encouraging them to re-book might even be more demanding. Getting guests to [...]

12 Steps to Get Guests To Your Bed and Breakfast | Eps. #3072023-12-06T15:24:35+01:00

Outsourcing Strategy For Your Day-To-Day Operation | INNsider Tips-019

Welcome to INNsider Tips. In today's INNsider Tip, I will continue with the last episode topic, talking about Outsourcing Strategy For Your Day-To-Day Operation. . . When to Outsource? When you and your current employees are unable to manage the day-to-day business of your property, it may be time to consider outsourcing. . . What duties could I outsource? These days technology has advanced to the point where professionals are able to work from anywhere in the world and [...]

Outsourcing Strategy For Your Day-To-Day Operation | INNsider Tips-0192022-08-18T10:27:35+02:00

Best Bed and Breakfast Breakfast Ideas | Eps. #306

Operating a bed and breakfast takes planning, skills and dedication to get guests to book, but your breakfast can make them want to return. Here are the best bed and breakfast breakfast ideas to make your property shine. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . The type of menu you would find at a bed and breakfast depends on a number of factors; location, availability of ingredients, your target market [...]

Best Bed and Breakfast Breakfast Ideas | Eps. #3062022-08-17T12:17:39+02:00

Outsourcing For Hotels-Resorts-Inns-Bed & Breakfasts | INNsider Tips-018

Welcome to INNsider Tips. Today’s INNsider Tip is about outsourcing for hotels-resorts-inns-bed & breakfasts. . . What is outsourcing? This is a very simple answer, outsourcing is contracting work outside your place of business. This could be down the street to the local accounting firm or off-shore to hire a VA (virtual assistant – could be a jack of all trades or detailed to a specific task). . . Why would I need to outsource? In an earlier tip, I [...]

Outsourcing For Hotels-Resorts-Inns-Bed & Breakfasts | INNsider Tips-0182022-08-11T10:34:23+02:00

Buying Furniture for Your Bed and Breakfast | Eps. #305

Choosing furniture to buy for your vacation rental is an extremely important decision as it can change a guest’s whole perception of your property. Here are some important considerations when you're buying furniture for your bed and breakfast. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . As an owner of a vacation rental property, bed and breakfast, guesthouse, Airbnb etc., you can not cut corners when it comes to furniture and design. [...]

Buying Furniture for Your Bed and Breakfast | Eps. #3052022-08-17T11:17:41+02:00

The History of the Hotel Industry | INNsider Tips-017

Welcome to INNsider Tips. Today’s INNsider Tip is about the history of the hotel industry. Have you ever wondered about the history of the hotel industry? I'll share it with you in this episode. . . Introduction So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started? . . 2000 Years Ago Hotels or a version of [...]

The History of the Hotel Industry | INNsider Tips-0172022-08-07T14:04:52+02:00