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Today’s INNsider Tip is about how to change mindset and attitude of employees.

The past number of years have been an interesting study of hospitality property owners’ way of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture and this has proven especially true since 2020.

After the economy started to fall or shut down, low or no occupancy caused belt-tightening to save money and often one of the first effects was employee cutbacks.

This was understandable, but quite often the staff that remained had to take on added duties, sometimes duties they were unprepared for.

I had seen many cases, where hotel management did not take the time to retrain the remaining staff. This caused a great deal of stress.

When your staff are not properly trained, overworked and stressed, it does not take long for your services to slide.

When employees have extra duties and little time, the idea of taking additional time to train does not seem feasible but any property wishing to remain competitive and successful has to make training a top priority.

It is at this time you have to enforce the importance of teamwork and I don’t just mean the front-line employees.

It means everybody from the owner down.

If employees see the owner and management pulling together in all aspects of operating the property, more often than not, a sense of loyalty will shine through and you’ll see everyone putting forth a little extra effort to help the business keep going through the tough times. If you continue to be honest with your employees, sharing how you see the future, it’ll often give them a clear mindset and the desire to help the business through the rough times.

It is at times like this, that being supportive of your staff is imperative.

That is it for today’s INNsider Tip about how to change mindset and attitude of employees. Make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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