10 Departments in a Hotel – A Guideline for All Hospitality Property’s | Ep. #334

Whether a one-room bed & breakfast or a 500-room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests. Each department has a specific role to play, and I’m going to share the top 10 departments in a hotel you need to consider for your property. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Departments in a hotel introduction A [...]

10 Departments in a Hotel – A Guideline for All Hospitality Property’s | Ep. #3342023-03-15T11:39:13+01:00

Employee Responsibility | INNsider Tips-046

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Employee Responsibility. . . If you have utilized the proper hiring process and have incorporated step-by-step and ongoing training, then it should be obvious to your employees that you have a vested interest in them. At this point, employees should have an invested interest in your property. . So don't stop there. . If you have major decisions that have to be made about your property and will [...]

Employee Responsibility | INNsider Tips-0462023-02-20T15:19:25+01:00

Interior Design Specialist Stacy Garcia Interview | Ep. #333

Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia Inc. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . Interior Design Specialist Stacy Garcia Stacy has partnered with some of the world’s leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furniture and accessories that enhance [...]

Interior Design Specialist Stacy Garcia Interview | Ep. #3332023-02-23T11:12:54+01:00

Why Employee Feedback is Important | INNsider Tips-045

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Why Employee Feedback is Important. . . In an earlier INNsider Tip, I said praise was important for your employees. Just as significant as praise is feedback. . If you have employees working hard for you, tell them; and if you have employees who are not pulling their weight, tell them. . You don't have to hold regular meetings to share feedback, you can let employees know what [...]

Why Employee Feedback is Important | INNsider Tips-0452023-02-20T14:44:20+01:00

RevPAR Optimization: How to Maximize Revenue Per Available Room | Ep. #332

RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a property’s financial performance. A higher RevPAR means a hospitality property is generating more revenue per available room and I’m going to explain how it works. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction Revenue per Available Room, commonly referred to as RevPAR, is a vital metric used in the hospitality industry to measure the financial [...]

RevPAR Optimization: How to Maximize Revenue Per Available Room | Ep. #3322023-02-22T14:21:08+01:00

How to Handle Conflicts | INNsider Tips-044

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Conflicts. . . When you have more than two people working together 8 hours a day, day after day, week after week, month after month, year after year you're going to eventually have some issues. . Minor issues will quite often take care of themselves, but those that blow into major issues can be very disruptive and stressful. . In any situation like this, you [...]

How to Handle Conflicts | INNsider Tips-0442023-02-20T13:50:01+01:00

Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331

Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com and our topic is loyalty programs and how they can work for you. . As I mentioned, Mark is the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, he is also the editor of travel data daily, and was the head of loyalty at Malaysian Airlines. . If you have ever wondered [...]

Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #3312023-02-18T11:43:11+01:00

Improve Your Email Communication | INNsider Tips-043

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about ways you can Improve Your Email Communication. . . When sending an e-mail, writing a letter or even a note, use spell check. And after you have used spell check, have someone else read it. . Don't send messages with all caps, recipients might feel like you're YELLING! . Please, please, please use complete sentences. . Organize your inbox, making sure priority messages are dealt with immediately. Use [...]

Improve Your Email Communication | INNsider Tips-0432023-02-20T13:01:17+01:00

Streamline Your Bookings with These Innovative Hotel App Features | Ep. #330

In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well. In this episode, I will explain the benefits and features of a hotel app. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . As I mentioned, I’ll explore the benefits and features of hotel booking applications and how they can help hotels increase bookings and revenue. I’ll also delve into the future of hotel bookings and [...]

Streamline Your Bookings with These Innovative Hotel App Features | Ep. #3302023-02-22T12:30:54+01:00

Effective Communication at Your Property | INNsider Tips-042

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Effective Communication at Your Property. . . Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought. . It might seem easy, but communicating efficiently actually takes quite a bit of skill. . Choosing the right words, listening with our minds instead of just our ears, and getting our message [...]

Effective Communication at Your Property | INNsider Tips-0422023-02-20T13:01:34+01:00