April 2023
Dan Roberge – CEO of Maintenance Care Interview | Ep. #340
Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality property's work orders with ease. Welcome to another [...]
How to Empathize with Your Guests | INNsider Tips-052
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Empathize with Your Guests. . . A great hospitality property employee is one who has the ability to be compassionate. . [...]
Expert Insights: Hiring the Right Front Desk Employees for Your Hotel’s Success | Ep. #339
A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests. I’m going to explore the qualifications to look for when hiring the right front desk [...]
Is Your Customer Service Working | INNsider Tips-051
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Is Your Customer Service Working. . . Is there a way to tell if your customer service is working? Do you recognize any [...]
Behind the Scenes: A Look into the Best Practices for Conducting Hotel Employee Interviews | Ep. #338
Conducting hotel employee interviews is a critical step in the hiring process. In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates. Welcome to another [...]
How to Enhance Your Business | INNsider Tips-050
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Enhance Your Business. . . Operating a successful hospitality property just got easier. . You’re a heartbeat away from the crucial [...]