July 2023
Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352
Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot! Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . In this [...]
The Mechanics of Upselling | INNsider Tips-064
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about The Mechanics of Upselling. . . What are the mechanics of upselling? You need the right questions to identify your guest's wants. . [...]
Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351
From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security employees is the key to peace of mind. Welcome to another edition [...]
How to Upsell at Your Property | INNsider Tips-063
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Upsell at Your Property. . . Why Should You Want to Upsell? Two simple reasons; upselling will make your guests more [...]
Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350
Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'! Welcome to another edition of Hospitality [...]
How to Respond to Negative Reviews | INNsider Tips-062
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews. . . Social media has the ability to attract new customers while helping you retain the loyalty [...]