Recruiting hotel employees is an important process for any hospitality property, and the right employees can make all the difference in the success of a hotel.
I will discuss the key steps you need to take.
Welcome to another edition of Hospitality Property School.
I am your instructor, Gerry MacPherson.
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The Role of Soft Skills in Recruiting Hotel Employees
In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel employees. I will discuss how to identify and assess these skills during the hiring process and the impact they can have on the success of your hospitality property.
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The hospitality property industry is centred around providing exceptional customer service to guests. To achieve this, properties need employees who possess a range of soft skills, such as communication, teamwork, problem-solving, and empathy.
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While technical skills and experience are important, soft skills are what set apart outstanding hospitality professionals.
Communication Skills
Communication skills are essential for hospitality professionals who interact with guests on a daily basis. Employees must be able to communicate effectively with guests, coworkers, and management. During the recruitment process, employers should look for candidates who are able to articulate themselves clearly, listen actively, and respond to feedback in a positive manner.
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Teamwork Skills
Teamwork is critical in the hospitality industry, as employees must work together to provide guests with a seamless experience. Hospitality professionals must be able to collaborate effectively, delegate tasks, and support each other. During the recruitment process, employers should look for candidates who have experience working in teams, have a positive attitude, and are able to adapt to different working styles.
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Problem-Solving Skills
The hospitality industry can be unpredictable, and employees must be able to think on their feet and solve problems quickly. Hospitality professionals must be able to identify issues, troubleshoot, and find solutions that satisfy both guests and management. During the recruitment process, employers should look for candidates who can provide examples of how they have solved problems in the past, and how they would approach common hospitality industry scenarios.
Empathy
Empathy is a crucial skill in the hospitality industry, as employees must be able to connect with guests and understand their needs. Hospitality professionals must be able to put themselves in their guests’ shoes, show compassion, and respond to guests’ concerns with a positive attitude.
During the recruitment process, employers should look for candidates who have experience providing excellent customer service, can demonstrate empathy, and are able to remain calm under pressure.
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Adaptability
The hospitality industry is constantly evolving, and employees must be able to adapt to changing circumstances. Hospitality professionals must be able to handle unexpected situations, adjust to new processes, and embrace change. During the recruitment process, employers should look for candidates who have experience working in fast-paced environments, have a flexible mindset, and can quickly adapt to new situations.
If you are a member of the Hospitality Property School Group, as a bonus, I’m going to share how to determine which roles you need to fill based on the needs of your property.
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If you are a member of the Hospitality Property School Group, as a bonus, I’m going to share how to determine which roles you need to fill based on the needs of your property.
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In conclusion
When recruiting hotel employees, soft skills are essential for success in the hospitality industry. Employers should prioritize these skills during the recruitment process and look for candidates who possess a range of communication, teamwork, problem-solving, empathy, and adaptability skills. By assessing soft skills during the recruitment process, employers can ensure that they hire hospitality professionals who are capable of providing exceptional service to guests and contributing to a positive workplace culture.
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Do you currently have a recruitment strategy in place?
Let me know in the comments.
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We cover more on independent hotels, resorts, inns, bed & breakfasts, vacation rentals in
“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
You find more information at KeystoneHPD.com/course
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You will have access to this episode for as long as you would like, but if you would like to see all the bonuses you would have access to as a member of the Hospitality Property School Group, have a look at the short video in this episode post-show notes.
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In our next episode, I will be talking about 6 Strategies for Contending with Hotel Staff Shortages.
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That’s it for today’s episode,
Until next time, have a fun day.
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If you haven’t done so yet, make sure to sign up for the INNsider Tips, say hi on social and join one of our groups. And make sure you get your free copy of the “How to Improve Your Hospitality Properties Success” e-book.
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You can find all the links in the show notes.
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⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/attracting-top-talent-best-practices-for-recruiting-hotel-employees-335
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“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course
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Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
KeystoneHPD.com/How-to-Improve-Your-Hospitality-Properties-Success
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Get Your INNsider Tips
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Join one of your private groups
https://keystonehpd.com/private-groups
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Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD
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Twitter: https://twitter.com/KeystoneHPD
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LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development
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Listen to The Hospitality Property School PODCAST here
keystonehpd.com/hospitality-property-school-podcasts
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YouTube
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A Division of Keystone Hospitality Property Development
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