Welcome to the INNsider Tips.

In today’s tip, I am going to talk about Your Operations Manual Mindset.

.

.

Statistically, nine out of every 10 businesses fail within the first five years, 75% or more of franchises succeed. This is why you should not look at your hospitality property as an independent business but as a franchise.

.

When designing this manual, you must always have in the back of your mind,

“Can I open a second location with this operations manual model and not have any problems?”

or

“Can I open 10 locations with this operations manual model and not have any problems?”

or

“Can I open 1000 locations with this operations manual model and not have any problems?”

.

Your goal must be to develop the best working system of the operations manual model and when it’s complete your system must work like clockwork.

“What should go in your operations manual model?”

As I said before

.

EVERYTHING!

.

If you are a Hospitality Property School Group member, you will find sample checklists for room inspection, maintenance requests and a lost and found form, and a more detailed list of what to include.

Here are the basics.

  • Company History, Vision & Organization

.

  • Products & Services

.

  • Policies

.

  • Position Statements

.

  • Systems (how it’s done)

.

That is it for today’s INNsider Tip on your operations manual mindset. Make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

.

You can subscribe at

https://keystonehpd.com/your-operations-manual-mindset-innsider-tips-012

.

.

Keystone HPD eBooks

>Do you know how to get more views on your property’s website?

>How about the right interview questions to ask to find the perfect employee candidate?

>Do you have a checklist for your bed and breakfast?

All these and more, are all available as eBooks and they are yours for free.

Help grow your business and get them now. You can find them at KeystoneHPD.com/Hospitality-Property-eBooks

.

.

Find your best group option visit

https://keystonehospitalitydevelopment.com/private-groups

.

.

Get Your INNsider Tips

.

.

That’s today’s INNsider tips.

Until next time, have a fun day.

.

A Division of Keystone Hospitality Property Development

.