How to Set Up the Training Program | INNsider Tips-037

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about how to set up the training program.

As in all topics in your operations manual, your training has to be step-by-step.

Have everything in writing. Your operations manual has to have a written training manual that contains specific instructions and reference information. This will be an incredible resource for any new employee and will quicken their success.

It is the trainer’s responsibility to create a safe, non-threatening environment for learning.

For this to work, it is extremely important that the trainer has great people skills.

They have to remember that new employees are people, so it is important to take the time to get to know the new members, establish a relationship, and treat them like they would like to be treated.

The trainer has to plan to be patient and set a reasonable pace when teaching new tasks.

A good idea is to have them think back to when they were learning something new for the first time. A hectic pace and a busy environment will only lead to problems.

Provide notebooks and pens to new employees and include in the notebook a complete description of the new employee’s job, a schedule of the training process and a list of the most common questions with answers.

This will help put the new tasks they are learning in context.

That is it for today’s INNsider Tip.

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