Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property.
In this episode, I’ll share the hotel maintenance employees qualifications to look for.
Welcome to another edition of Hospitality Property School
I am your instructor, Gerry MacPherson
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A hotel’s maintenance team is responsible for ensuring that a property’s facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment and systems as needed.
The qualifications of hotel maintenance employees
Education
A hotel maintenance employee should have at least a high school diploma or equivalent, but most employers prefer candidates with an associate’s or bachelor’s degree in a related field, such as electrical or mechanical engineering. A degree provides a strong foundation in the principles of engineering and maintenance and demonstrates an aptitude for technical work.
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Certifications
Professional certifications in specific areas of maintenance are highly valued in the industry. Examples of certifications include the Certified Maintenance and Reliability Professional (CMRP) and the Certified Maintenance Manager (CMM). These certifications demonstrate that the employee has a high level of expertise in a particular area of maintenance or engineering.
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Experience
Experience in the hospitality industry is highly valued by a hotel maintenance employee. They should have at least three to five years of experience in the maintenance or engineering field, with a focus on building maintenance or facilities management. Experience working in hotels is particularly beneficial, as it provides the employee with knowledge of the unique maintenance challenges and regulations specific to the hospitality industry.
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Technical skills
Employees should possess strong technical skills in areas such as plumbing, electrical, HVAC, and general maintenance. They should be familiar with relevant codes and regulations related to building maintenance and have a working knowledge of maintenance software and systems. They should also have experience with blueprints, schematics, and technical manuals.
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Communication skills
Communication skills are important for a hotel maintenance employee. They need to be able to communicate effectively with hotel staff, management, and contractors to ensure that all maintenance activities are conducted safely, legally, and in a timely manner. They should also possess strong written communication skills to prepare maintenance reports and documentation accurately.
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Problem-solving skills
They should possess strong problem-solving skills. They should be able to identify maintenance issues and recommend solutions to address them. Furthermore, they should also have experience in troubleshooting problems and making repairs in a timely and effective manner.
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Leadership skills
Leadership skills are critical for more senior roles within the maintenance team, such as a Director of Engineering. These employees should be able to lead and motivate their team to achieve the hotel’s maintenance goals. They should also be able to delegate tasks effectively, provide feedback, and coach their team members to improve their performance.
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Safety and regulatory knowledge
A maintenance employee should possess knowledge of safety regulations and guidelines related to building maintenance, such as OSHA regulations. They should also be familiar with environmental regulations, such as hazardous waste disposal regulations, and should ensure that the hotel is in compliance with all applicable regulations.
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Physical ability
They should possess the physical ability to perform maintenance tasks, including the ability to lift heavy objects, climb ladders, and work in confined spaces. They should also be able to stand or walk for extended periods of time and work in varying weather conditions.
If you are a member of the Hospitality Property School Group, as a bonus, I’m going to share the qualifications of a hotel maintenance manager.
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If you are a member of the Hospitality Property School Group, as a bonus, I’m going to share the qualifications of a hotel maintenance manager.
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In conclusion
A hotel maintenance employee is responsible for ensuring that the hotel’s facilities and infrastructure are well-maintained and in good working order. To be successful in this role, a maintenance employee should possess a combination of education, certifications, experience, technical, communication, problem-solving, leadership, safety and regulatory, and physical ability skills. These qualifications are essential in ensuring that the hotel’s maintenance goals are achieved while also maintaining a safe and compliant work environment.
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Do you have guidelines for hiring a maintenance employee?
Let me know in the comments.
Let me know in the comments.
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Check out all we have to offer to help you succeed
https://courses.keystonehospitalitydevelopment.com/
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You will have access to this episode for as long as you would like, but if you would like to see all the bonuses you would have access to as a member of the Hospitality Property School Group, have a look at the short video in this episode post-show notes.
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In our next episode, I will be talking about 6 Strategies for Contending with Hotel Staff Shortages.
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That’s it for today’s episode,
Until next time, have a fun day.
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If you haven’t done so yet, make sure to sign up for the INNsider Tips, say hi on social and join one of our groups. And make sure you get your free copy of the “How to Improve Your Hospitality Properties Success” e-book.
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You can find all the links in the show notes.
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⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
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“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course
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Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
KeystoneHPD.com/How-to-Improve-Your-Hospitality-Properties-Success
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Get Your INNsider Tips
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Join one of your private groups
https://keystonehpd.com/private-groups
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Say hi on social
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LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development
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keystonehpd.com/hospitality-property-school-podcasts
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