Welcome to INNsider Tips. In today's INNsider Tip, I’m going to give you 6 steps to establish a strategic mindset for your business planning and tasks. Spend only 10 minutes on each step. (it is a good idea to do the first two steps together). . . Repeat the process once or twice a month and you will rapidly get beyond urgency and into a strategic way of thinking. . The 6 steps to a strategic mindset Step 1: What [...]
Welcome to INNsider Tips. In today's INNsider Tip, I’m going to look at how the work you do and the way you do it is a reflection of who you are. . . What do I mean by this? If disorderly at your work, it's because you're disorderly inside. . If you're always late, it's because you are late inside. . If you are jaded with your work, it's because you are jaded inside. . "If you're not the role [...]
Welcome to INNsider Tips. Today’s INNsider Tip is about how to change mindset and attitude of employees. . . The past number of years have been an interesting study of hospitality property owners' way of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture and this has proven especially true since 2020. . After the economy started to fall or shut down, low or no occupancy caused belt-tightening [...]
Welcome to INNsider Tips. In the last couple of INNsider Tips, I talked about Commonly Outsourced Duties. . . Today’s INNsider Tips are examples of The Most Commonly Outsourced Duties. Virtual assistants . Marketing directors . Graphic designers . Transcriptionists . Web designers . HR consultants . PR directors . IT specialists . Customer support . Accounting . Tax Preparation . Manufacturing . Data entry . Research & Development . Legal services . Creative services . Healthcare services . Building [...]
Welcome to INNsider Tips. In today's INNsider Tip, I will continue with the last episode topic, talking about Outsourcing Strategy For Your Day-To-Day Operation. . . When to Outsource? When you and your current employees are unable to manage the day-to-day business of your property, it may be time to consider outsourcing. . . What duties could I outsource? These days technology has advanced to the point where professionals are able to work from anywhere in the world and [...]
Welcome to INNsider Tips. Today’s INNsider Tip is about outsourcing for hotels-resorts-inns-bed & breakfasts. . . What is outsourcing? This is a very simple answer, outsourcing is contracting work outside your place of business. This could be down the street to the local accounting firm or off-shore to hire a VA (virtual assistant – could be a jack of all trades or detailed to a specific task). . . Why would I need to outsource? In an earlier tip, I [...]
Welcome to INNsider Tips. Today’s INNsider Tip is about the history of the hotel industry. Have you ever wondered about the history of the hotel industry? I'll share it with you in this episode. . . Introduction So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started? . . 2000 Years Ago Hotels or a version of [...]
Welcome to INNsider Tips. I have mentioned in the past that you have to think of your property as a franchise and that your operations manual is your first property model. Today's tip is how to start thinking of your property model as a systems-dependent business, not a people-dependent business. . . Your system, your operations, has to work flawlessly, even without you. . Every possible detail of your business system will be first tested and scrutinized intensively in your [...]
Welcome to INNsider Tips. In today’s INNsider Tip, I am going to share the framework for your hospitality property's Daily Operating Procedure. . . An outline of what to include: Customer Service Procedures . Customer Service Viewpoint . Service Procedures . Merchandise Procedures . Meal Preparation Procedures . Transacting Sales . Gift Certificates . Inventory Management . Operational and Financial Reporting . Loss Prevention Techniques . Required Cleaning and Maintenance . Safety Procedures . Sales Procedures . Marketing . How [...]
Welcome to the INNsider Tips. In the last couple of INNsider Tips, I looked at your operations manual. Today’s INNsider Tip, What Should Be Included In Your Operations Manual. . . The location of your site Reason: Your location will tell you a lot about your business. . . Training It is imperative that you have this aspect of your operations manual model correct. The training must be step-by-step, and easy to understand by even the lowest possible skill level. [...]
