Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Is Your Customer Service Working.

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Is there a way to tell if your customer service is working?

Do you recognize any of them?

• Does it seem that you have had more than your fair share of complaints recently?

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• Do your employees feel dejected and this is having an effect on your guests?

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• Are you getting the initial business, but the reviews are not great and you’re getting little repeat business?

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• No one is booking even though you’re offering some really enticing incentives.

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If any of these problems are happening on an ongoing basis, you need to step back and review your customer service policies.

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That is it for today’s INNsider Tip.

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https://keystonehpd.com/is-your-customer-service-working-innsider-tips-051

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We cover more on independent hotels, resorts, inns, bed & breakfasts, vacation rentals in

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.

You find more information at KeystoneHPD.com/course

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That’s today’s INNsider tips.

Until next time, have a fun day.

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A Division of Keystone Hospitality Property Development

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