Courses to Elevate Your Hospitality Property Skills | Ep. #321

The hospitality property industry is highly competitive, and having an edge in the future will be imperative to be competitive. In this episode, I will describe all the courses at Keystone HPD to help you gain that edge. Welcome to another edition of the Hospitality Property School. I am your instructor, Gerry MacPherson. . . Organizing your property, providing your guests with an excellent experience, employee development, and planning for the future are things that are highly pursued in hotels, [...]

Courses to Elevate Your Hospitality Property Skills | Ep. #3212022-12-01T16:57:39+01:00

Why Hotel Employee Training is Important | Ep. #320

Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and development of employees is a no-brainer. I'll explain why hotel employee training is important. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why Hotel Employee Training is Important Training can improve employee morale, and business performance, and help increase your profits if you have a properly organized system, [...]

Why Hotel Employee Training is Important | Ep. #3202022-12-06T11:43:14+01:00

Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #319

For the last two years, hotel employee retention has been a nightmare. In this episode, I’ll explain how to improve your employee experience while elevating your guest's satisfaction. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In the last couple of episodes, I have discussed the cost of employee turnover and hiring great employees. Now that you have the right employees, how do you keep them? . Kimpton Hotels & Restaurants, Hilton, [...]

Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #3192022-11-23T10:45:05+01:00

6 Strategies for Dealing with Staff Shortages in Hotels | Ep. #318

The Great Resignation. The Big Quit. Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other industry. I’m going to share 6 Strategies for Dealing with Staff Shortages in Hotels. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality [...]

6 Strategies for Dealing with Staff Shortages in Hotels | Ep. #3182022-11-05T12:26:23+01:00

Recruiting the Right Hotel Employees | Ep. #317

How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail? I will explain how to make recruiting the right hotel employees easier. Welcome to another edition of Hospitality Property School. I’m your instructor, Gerry MacPherson. . . Recruiting the appropriate hotel employees to help you achieve your vision is one of the most crucial steps to making your entire hotel business run by design. . It is now [...]

Recruiting the Right Hotel Employees | Ep. #3172022-11-05T11:53:49+01:00

Why Hotel Employees Quit & What You Can Do | Ep. #316

Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money. Here’s why hotel employees quit and how to turn things around. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and this includes the hospitality property sector. . Turnover can impact everything [...]

Why Hotel Employees Quit & What You Can Do | Ep. #3162022-10-24T12:21:17+02:00

Furniture Ideas for Your Hotel | Ep. #315

Every hotel can have a different style, some traditional, others more modern. In this episode, I will share 20 websites you can research to get furniture ideas for your hotel. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . This episode will be short but full of useful information. . Whether you are an aspiring or current hotel owner and regardless of the type of property you wish to operate, finding high-quality, [...]

Furniture Ideas for Your Hotel | Ep. #3152022-10-19T15:41:30+02:00

12 Things to Consider When Buying Hotel Furniture | Ep. #314

First impressions are everything when it comes to your hotel and creating a charming, comfortable and classy environment can go a long way to generating a great first impression. Here’s what you need to consider when buying hotel furniture. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Here are 12 things to consider when buying hotel furniture 1. Does the furniture echo your hotel's identity The identity of your hotel is what [...]

12 Things to Consider When Buying Hotel Furniture | Ep. #3142022-10-12T11:04:18+02:00

Here Are The First Steps to Starting a Hotel or Resort | Ep. #312

Do you Want To Be a Hotelier? Here Are The First Steps to Starting a Hotel or Resort. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . When considering the first steps to starting a hotel or resort, there are a couple of key decisions that have to be considered. . Starting a Hotel or Resort Do you want to buy or build? Your first decision is to determine if you want [...]

Here Are The First Steps to Starting a Hotel or Resort | Ep. #3122022-10-10T17:53:42+02:00

How to Start a Hotel Business: What You Need To Know | Ep. #311

The challenges of the pandemic will pass and we will need more quality hotels. If this is your dream, do you know how to start a hotel business? Stay with me and I’ll share what you need to know. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . If you’ve ever wondered how to start a hotel business, you’re not alone. . Even as we are coming to terms with COVID-19, the dream [...]

How to Start a Hotel Business: What You Need To Know | Ep. #3112022-09-21T16:50:39+02:00