RevPAR Optimization: How to Maximize Revenue Per Available Room | Ep. #332

RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a property’s financial performance. A higher RevPAR means a hospitality property is generating more revenue per available room and I’m going to explain how it works. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction Revenue per Available Room, commonly referred to as RevPAR, is a vital metric used in the hospitality industry to measure the financial [...]

RevPAR Optimization: How to Maximize Revenue Per Available Room | Ep. #3322023-02-22T14:21:08+01:00

Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #331

Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com and our topic is loyalty programs and how they can work for you. . As I mentioned, Mark is the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, he is also the editor of travel data daily, and was the head of loyalty at Malaysian Airlines. . If you have ever wondered [...]

Interview with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co | Ep. #3312023-02-18T11:43:11+01:00

Streamline Your Bookings with These Innovative Hotel App Features | Ep. #330

In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well. In this episode, I will explain the benefits and features of a hotel app. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . As I mentioned, I’ll explore the benefits and features of hotel booking applications and how they can help hotels increase bookings and revenue. I’ll also delve into the future of hotel bookings and [...]

Streamline Your Bookings with These Innovative Hotel App Features | Ep. #3302023-02-22T12:30:54+01:00

Rise Above the Competition: Understanding What Hotel Evaluators Want | Ep. #329

Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property. So, what do hotel evaluators look for? Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Hotel evaluators, also known as mystery shoppers or inspectors, are responsible for assessing a wide range of factors that determine the overall quality and guest experience of a hotel. From the cleanliness of the guest rooms to [...]

Rise Above the Competition: Understanding What Hotel Evaluators Want | Ep. #3292023-02-08T11:53:47+01:00

Creating a Culture of Hotel Customer Service: How to Stand Out | Ep. #328

Excellent customer service is essential for any business, but it is particularly crucial for hotels. In this episode, I’ll share ways for you to improve your hotel customer service. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Hotel customer service Guests come to hotels not just for a place to sleep, but for a memorable experience. . Whether it's a family on vacation or a business traveller, customers have high expectations [...]

Creating a Culture of Hotel Customer Service: How to Stand Out | Ep. #3282023-02-08T11:56:56+01:00

The Authentic Hotel Business Plan-Verified Techniques | Ep. #327

A well-crafted hotel business plan is a comprehensive road map for your property’s growth and development, that can increase visibility, drive bookings, and ultimately improve your bottom line. In this episode, I will provide the key elements that should be included in your hotel business plan. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why create a hotel business plan Every new company should really think about writing a business plan, [...]

The Authentic Hotel Business Plan-Verified Techniques | Ep. #3272023-01-26T15:21:17+01:00

Pre-Opening Hotel Strategies to Ensure a Successful Launch | Ep. #326

Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer experience. Here’s what you need to consider. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Starting a new hotel can be an exciting and challenging endeavour. There is a lot to consider, from choosing the right location and designing the perfect guest experience to building [...]

Pre-Opening Hotel Strategies to Ensure a Successful Launch | Ep. #3262023-01-26T15:23:22+01:00

10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #324

With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a series of peculiar years for our industry. With this in mind, I am going to share with you the top 10 most popular episodes of 2022. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . During the last year, I have noticed that many followers [...]

10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #3242022-12-19T13:49:58+01:00

11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #323

Hotel restaurants and bars are a couple of the most important departments that can support a property’s overall sales and popularity but mistakes can be made. Here are 11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . If you have developed your restaurants correctly, focusing on providing the best possible dining experience, you want to ensure your guests visit them during their [...]

11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #3232023-01-11T10:53:01+01:00

How to Fire an Employee-The Right & Wrong Ways | Ep. #322

How to fire an employee professionally, gracefully and safely is easier said than done. In this episode, I will share procedures to make this task straightforward. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction For a lot of us, knowing when and how to fire an employee can cause stress and even some sleepless nights. For members of the Hospitality Property School Group, I’m going to give you 11 reasons [...]

How to Fire an Employee-The Right & Wrong Ways | Ep. #3222022-12-08T10:17:10+01:00