Finding Success in Service: How To Thrive In The Hospitality Sector | Ep. #310

Have you considered a career in the hospitality industry but are not sure what it takes? Here are some tips for finding success in service. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Today’s episode, Finding Success in Service: How To Thrive In The Hospitality Sector, is a guest post written by Courtney Rosenfeld. . As we emerge from the pandemic, millions of people are flocking to bars, restaurants, hotels, theme parks, and [...]

Finding Success in Service: How To Thrive In The Hospitality Sector | Ep. #3102022-09-14T16:39:43+02:00

What Do Hospitality Property Evaluators Look For? | Ep. #309

Most bed and breakfast, resort, and hotel owners want how their property is experienced by the typical guest. This is where hospitality property evaluators or mystery shoppers can help. So, what do hospitality property evaluators look for? Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . What is a hospitality property evaluator or mystery shopper? A hospitality property evaluator or mystery shopper is a person or people that are commonly used by hoteliers and retailers [...]

What Do Hospitality Property Evaluators Look For? | Ep. #3092022-09-08T10:03:52+02:00

16 Customer Service Techniques For Your Bed and Breakfast | Eps. #308

Did you know studies show your property can increase its revenue with good customer satisfaction? I’m going to share 16 customer service techniques for your bed and breakfast. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard. This is crucial because a great guest experience can make the difference between a one-time booking [...]

16 Customer Service Techniques For Your Bed and Breakfast | Eps. #3082023-12-06T14:20:46+01:00

12 Steps to Get Guests To Your Bed and Breakfast | Eps. #307

I have spent the last number of episodes talking about creating the perfect BnB, but how do you get guests to your bed and breakfast? I’m going to share 12 tactics to help you succeed. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Attracting guests to book your bed and breakfast might be a bit of a challenge post-COVID-19, and encouraging them to re-book might even be more demanding. Getting guests to [...]

12 Steps to Get Guests To Your Bed and Breakfast | Eps. #3072023-12-06T15:24:35+01:00

Best Bed and Breakfast Breakfast Ideas | Eps. #306

Operating a bed and breakfast takes planning, skills and dedication to get guests to book, but your breakfast can make them want to return. Here are the best bed and breakfast breakfast ideas to make your property shine. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . The type of menu you would find at a bed and breakfast depends on a number of factors; location, availability of ingredients, your target market [...]

Best Bed and Breakfast Breakfast Ideas | Eps. #3062022-08-17T12:17:39+02:00

Buying Furniture for Your Bed and Breakfast | Eps. #305

Choosing furniture to buy for your vacation rental is an extremely important decision as it can change a guest’s whole perception of your property. Here are some important considerations when you're buying furniture for your bed and breakfast. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . As an owner of a vacation rental property, bed and breakfast, guesthouse, Airbnb etc., you can not cut corners when it comes to furniture and design. [...]

Buying Furniture for Your Bed and Breakfast | Eps. #3052022-08-17T11:17:41+02:00

14 Guidelines to Design a Bed and Breakfast Effectively | Eps. #304

To design a Bed and Breakfast takes time and planning. You have to set achievable goals, establish your target market and ensure your property works for your plans. Here are 14 guidelines you need to follow. Welcome to the Hospitality Property School. I am your instructor, Gerry MacPherson. . . A bed and breakfast is many vacationers’ idea of a charming place to spend time when travelling. Thinking of opening a bed and breakfast can inspire many to leap into [...]

14 Guidelines to Design a Bed and Breakfast Effectively | Eps. #3042023-12-06T14:06:03+01:00

Buying a Bed and Breakfast Checklist | Eps. #303

Have you ever dreamed of owning a bed and breakfast or small inn and opening the doors to the world but are not sure where to start? Here is your buying a bed and breakfast checklist. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . How to find the right location for buying a bed and breakfast is a question I am often asked. . Choosing the right property can make a huge [...]

Buying a Bed and Breakfast Checklist | Eps. #3032022-08-10T14:55:09+02:00

The Authoritative Bed and Breakfast Business Plan-Part 2 | Ep. #302

In today’s episode, I’m going to continue giving you the guideline you need to write a bed and breakfast business plan for your property’s growth and development. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In episode #310, I shared the first three sections you need to follow when writing a Bed and Breakfast Business Plan. In today’s episode, I will share the last six sections. . This guideline is to be used [...]

The Authoritative Bed and Breakfast Business Plan-Part 2 | Ep. #3022022-07-22T18:37:31+02:00

The Authoritative Bed and Breakfast Business Plan | Ep. #301

A bed and breakfast business plan is an all-embracing road map for your small business's growth and development. I’m going to give you the guideline you need to write yours. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why create a bed and breakfast business plan Every new company should really think about writing a business plan and this is especially true for bed and breakfasts. If you want to take out a [...]

The Authoritative Bed and Breakfast Business Plan | Ep. #3012022-07-22T18:38:51+02:00