Serving Success: Qualifications Every Hotel Food and Beverage Employee Should Possess | Eps. #342

Are you looking to stand out in the competitive world of hotel food and beverage? Here are the qualifications of a hotel food and beverage employee you need to know to hire the right people to impress you and customers alike. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . Food and beverage employees are responsible for ensuring that guests have an enjoyable dining experience in a hotel. From preparing and serving food [...]

Serving Success: Qualifications Every Hotel Food and Beverage Employee Should Possess | Eps. #3422023-05-13T15:50:43+02:00

The Invisible Heroes of Hospitality: Qualifications for a Hotel Housekeeper | Ep. #341

Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position. In this episode, I’ll explore the qualifications for a hotel housekeeper. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . If you've ever stayed in a hotel, resort, or bed and breakfast, you know how important it is to have a clean and comfortable room. The person responsible [...]

The Invisible Heroes of Hospitality: Qualifications for a Hotel Housekeeper | Ep. #3412023-04-26T10:14:53+02:00

Dan Roberge – CEO of Maintenance Care Interview | Ep. #340

Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality property's work orders with ease. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . Dan Roberge, the founder and CEO of Maintenance Care. This is a maintenance management platform that streamlines work orders, and sets up preventative maintenance scheduling, asset tracking, and capital planning. . Dan has [...]

Dan Roberge – CEO of Maintenance Care Interview | Ep. #3402023-04-24T15:17:00+02:00

Expert Insights: Hiring the Right Front Desk Employees for Your Hotel’s Success | Ep. #339

A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests. I’m going to explore the qualifications to look for when hiring the right front desk employees. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's [...]

Expert Insights: Hiring the Right Front Desk Employees for Your Hotel’s Success | Ep. #3392023-04-20T16:57:09+02:00

Behind the Scenes: A Look into the Best Practices for Conducting Hotel Employee Interviews | Ep. #338

Conducting hotel employee interviews is a critical step in the hiring process. In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . For many, hiring season will soon be here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, you may [...]

Behind the Scenes: A Look into the Best Practices for Conducting Hotel Employee Interviews | Ep. #3382023-03-16T13:57:57+01:00

How to Attract the Best Employees to Your Hotel: Tips from Industry Experts | Ep. #337

The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when recruiting employees. I’ll explain How to Attract the Best Employees. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to guests, maintain a positive reputation, and [...]

How to Attract the Best Employees to Your Hotel: Tips from Industry Experts | Ep. #3372023-03-15T20:56:28+01:00

From Hiring to Retention: How a DEI Strategy Can Transform Your Hotel Workforce | Ep. #336

Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace culture. I’m going to share the steps for creating your DEI strategy. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued. Define Your DEI Goals Before creating a [...]

From Hiring to Retention: How a DEI Strategy Can Transform Your Hotel Workforce | Ep. #3362023-03-15T12:07:27+01:00

Attracting Top Talent: Best Practices for Recruiting Hotel Employees | Ep. #335

Recruiting hotel employees is an important process for any hospitality property, and the right employees can make all the difference in the success of a hotel. I will discuss the key steps you need to take. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . The Role of Soft Skills in Recruiting Hotel Employees In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in [...]

Attracting Top Talent: Best Practices for Recruiting Hotel Employees | Ep. #3352023-03-15T11:50:30+01:00

10 Departments in a Hotel – A Guideline for All Hospitality Property’s | Ep. #334

Whether a one-room bed & breakfast or a 500-room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests. Each department has a specific role to play, and I’m going to share the top 10 departments in a hotel you need to consider for your property. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Departments in a hotel introduction A [...]

10 Departments in a Hotel – A Guideline for All Hospitality Property’s | Ep. #3342023-03-15T11:39:13+01:00

Interior Design Specialist Stacy Garcia Interview | Ep. #333

Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia Inc. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . Interior Design Specialist Stacy Garcia Stacy has partnered with some of the world’s leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furniture and accessories that enhance [...]

Interior Design Specialist Stacy Garcia Interview | Ep. #3332023-02-23T11:12:54+01:00