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Knowing your market is imperative for any successful hotel, resort, inn, bed & breakfast etc. but research can be expensive.
Here are ways you can conduct market research without much money or training.
Welcome to another edition of Hospitality Property School.
I am your instructor, Gerry MacPherson.
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Conduct Market Research Introduction
When hospitality properties develop an idea, whether it’s a new service or a redesigned website, marketing research is often the first thing cut due to time or financial limitations.
That can make sense.
Working with marketing research firms can be very expensive and time-consuming. If you haven’t done research before, it is very tempting to skip it and jump right into the development stage.
Hold on before you take that next step.
There’s a lot of research you can do on your own and without much money or training.
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Here are some low-budget ways to do some research and give your service, idea, or designs a better chance.
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1) Interview Potential and Current Guests
Nothing is freer or more valuable than a conversation.
You might be pleasantly surprised at how willing and forthcoming people will be when prompted by some questions. They could give you insights into what’s working for them and what’s not. That is information that could spin-off to other ideas.
You can’t generalize public opinion from a small group, but you can get a sense of which direction to pursue. Building an ongoing message-testing program can take some time but it’s entirely achievable.
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2) Look at Your Employees
Don’t underestimate the power of gathering data from your current employees.
Your sales and customer service teams can be a valuable resource when it comes to competition, customer feedback, new products and new markets. There is a wealth of data already sitting at your front door, you just need to know how to access it and then interpret it.
This may not result in a high quantity of data, but its quality will be unmatched.
I am going to share four more low-budget ways to conduct market research.
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Books with Tips & Strategies for Your Hotel, Resort, Inn, Bed and Breakfast
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3) Take Advantage of Free Secondary Research
Census data, industry associations and other local authorities can give you insight into the bigger picture of your target market and where you will not want to invest.
These secondary research sources collect information on consumer demographics, industry trends and market share — all things that will immediately impact your business and any new ideas you may have.
And don’t forget that a simple Google search can go a long way.
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4) Use Social Media to Discover Who Cares
Social media can be a valuable tool to test new ideas and concepts and uncover who actually cares about you and your services. Use it to ask questions and then carefully note who responds.
It provides key information about who’s following and interacting with your brand.
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5) Test Ideas on Your Website
Test your ideas on your website through small tweaks. You can get a lot of information about your site performance from basic analytics about which pages are converting the best or garnering the most consistent traffic.
In addition to basic analytics though, there are some free such as Google Analytics and low-cost tools out there to help you run user testing on your website.
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Are these making sense? Let me know by leaving a comment.
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6) Trust Your Instincts
Although it may not be the most scientific method of research, “gut instinct” can be very important when launching a new idea or concept.
If you know your customers, your intuition can play a big role in how your brand is developed. This is not to say it should be your only source of research but it should not be discounted when you have gathered information from other factors.
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7) Observation is a Valuable Tool
Paying close attention to customers and how their needs are changing can be critical to the growth of your business.
By simply observing customers, any small or medium-sized hospitality property should be able to change and adapt very quickly. It may sound obvious, but properties can learn a lot by watching the market and listening to their customers in this way.
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Conclusion
Keep in mind, in order for market research to have any real benefit to your overall business plan it will need to be done accurately. Poorly executed research can produce results that lead you off course. That means that you should take hearsay and observational research with a grain of salt.
As beneficial as they may be, you don’t want to make major decisions from only one source.
If you have any interesting stories about market research with little money and would like to share or have any questions or feedback you can leave them in the comments section of the show notes.
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What are some of the ways you conduct market research?
Let me know in the comments.
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You will have access to this episode for the next six weeks and then it will get locked in the vault for Hospitality Property School Group members only.
When you see that we have something new, don’t mark it “Unread” or file it away in the belief you’ll read it later because you might miss your chance.
To see all the other valuable material you’d have access to as a member of the Hospitality Property School Group, check out the short video in the episode post-show notes.
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In the next episode, I will talk about customer referral programs.
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That’s it for today’s episode,
Until next time, have a fun day.
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⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
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