14 Guidelines to Design a Bed and Breakfast Effectively | Eps. #304

To design a Bed and Breakfast takes time and planning. You have to set achievable goals, establish your target market and ensure your property works for your plans. Here are 14 guidelines you need to follow. Welcome to the Hospitality Property School. I am your instructor, Gerry MacPherson. . . A bed and breakfast is many vacationers’ idea of a charming place to spend time when travelling. Thinking of opening a bed and breakfast can inspire many to leap into [...]

14 Guidelines to Design a Bed and Breakfast Effectively | Eps. #3042023-12-06T14:06:03+01:00

Do You Know What a First Property Model Is? Let Me Explain | INNsider Tips-016

Welcome to INNsider Tips. I have mentioned in the past that you have to think of your property as a franchise and that your operations manual is your first property model. Today's tip is how to start thinking of your property model as a systems-dependent business, not a people-dependent business. . . Your system, your operations, has to work flawlessly, even without you. . Every possible detail of your business system will be first tested and scrutinized intensively in your [...]

Do You Know What a First Property Model Is? Let Me Explain | INNsider Tips-0162022-07-30T22:39:16+02:00

Buying a Bed and Breakfast Checklist | Eps. #303

Have you ever dreamed of owning a bed and breakfast or small inn and opening the doors to the world but are not sure where to start? Here is your buying a bed and breakfast checklist. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . How to find the right location for buying a bed and breakfast is a question I am often asked. . Choosing the right property can make a huge [...]

Buying a Bed and Breakfast Checklist | Eps. #3032022-08-10T14:55:09+02:00

How Do I Know If My Operations Manual Will Work | INNsider Tips-015

Welcome to INNsider Tips. In today’s tip, I am going to explain how you know if your operations manual will work. . . In the last couple of episodes, I have looked at your operations manual including the framework or the structure, and examples of the type of forms and checklists you would want to be added. . I understand, to some of you, the list might have seemed extreme, but I am serious when I say, you have to [...]

How Do I Know If My Operations Manual Will Work | INNsider Tips-0152022-07-25T09:58:15+02:00

The Authoritative Bed and Breakfast Business Plan-Part 2 | Ep. #302

In today’s episode, I’m going to continue giving you the guideline you need to write a bed and breakfast business plan for your property’s growth and development. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In episode #310, I shared the first three sections you need to follow when writing a Bed and Breakfast Business Plan. In today’s episode, I will share the last six sections. . This guideline is to be used [...]

The Authoritative Bed and Breakfast Business Plan-Part 2 | Ep. #3022022-07-22T18:37:31+02:00

Your Daily Operating Procedure | INNsider Tips-014

Welcome to INNsider Tips. In today’s INNsider Tip, I am going to share the framework for your hospitality property's Daily Operating Procedure. . . An outline of what to include: Customer Service Procedures . Customer Service Viewpoint . Service Procedures . Merchandise Procedures . Meal Preparation Procedures . Transacting Sales . Gift Certificates . Inventory Management . Operational and Financial Reporting . Loss Prevention Techniques . Required Cleaning and Maintenance . Safety Procedures . Sales Procedures . Marketing . How [...]

Your Daily Operating Procedure | INNsider Tips-0142022-07-17T11:48:12+02:00

The Authoritative Bed and Breakfast Business Plan | Ep. #301

A bed and breakfast business plan is an all-embracing road map for your small business's growth and development. I’m going to give you the guideline you need to write yours. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why create a bed and breakfast business plan Every new company should really think about writing a business plan and this is especially true for bed and breakfasts. If you want to take out a [...]

The Authoritative Bed and Breakfast Business Plan | Ep. #3012022-07-22T18:38:51+02:00

What Should Be Included In Your Operations Manual | INNsider Tips-013

Welcome to the INNsider Tips. In the last couple of INNsider Tips, I looked at your operations manual. Today’s INNsider Tip, What Should Be Included In Your Operations Manual. . . The location of your site Reason: Your location will tell you a lot about your business. . . Training It is imperative that you have this aspect of your operations manual model correct. The training must be step-by-step, and easy to understand by even the lowest possible skill level. [...]

What Should Be Included In Your Operations Manual | INNsider Tips-0132022-07-11T18:05:44+02:00

Hospitality Property School 10th Anniversary/300th Episode Celebration | Ep. #300

This is Keystone HPD’s 10th anniversary and the 300th episode of the Hospitality Property School and you are in the right place. Continue listening and I’ll tell you why. Welcome to this special edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Welcome to the 10th anniversary of Keystone Hospitality Property Development and the 300th episode of the Hospitality Property School and for all of you here with me now, your timing is impeccable. We are [...]

Hospitality Property School 10th Anniversary/300th Episode Celebration | Ep. #3002022-07-07T16:02:30+02:00

Your Operations Manual Mindset | INNsider Tips-012

Welcome to the INNsider Tips. In today’s tip, I am going to talk about Your Operations Manual Mindset. . . Statistically, nine out of every 10 businesses fail within the first five years, 75% or more of franchises succeed. This is why you should not look at your hospitality property as an independent business but as a franchise. . When designing this manual, you must always have in the back of your mind, "Can I open a second location with [...]

Your Operations Manual Mindset | INNsider Tips-0122022-07-01T16:51:19+02:00