June 2023
How Trained Spa and Wellness Employees Can Boost Your Hotel’s Revenue and Guest Satisfaction | Eps. #349
Where tranquillity meets excellence. Why the right spa and wellness employees can be the heartbeat of your guest's experience. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . [...]
How to Handle Negative Reviews | INNsider Tips-061
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Negative Reviews. . . Almost 3000 respondents were surveyed about the importance of a hospitality property by responding to online [...]
Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure & Safety | Eps. #348
Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property. In this episode, I’ll share the hotel maintenance employees qualifications to look for. Welcome [...]
The Most Common Hospitality Property Complaints | INNsider Tips-060
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints. . . The following are the most common hospitality property complaints. Room cleanliness: At a minimum, rooms [...]
Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #347
Looking to breathe new life into your hospitality property brand? Discover the top tips and tricks for reviving your brand and reigniting your success. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry [...]
Tips For When Guests are Complaining | INNsider Tips-059
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Tips For When Guests are Complaining. . . Here are tips for employees to use when customers complain. The first one is a [...]