Hospitality Property School Group offers strategies to assist hotels, resorts, inns and bed & breakfasts grow their patronage & profit.
Welcome to another edition of Hospitality Property School.
I am your instructor, Gerry MacPherson and today I am excited to be talking about the Hospitality Property School Group.
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But before I begin, if have just stumbled on to this podcast for the first time and you don’t know who we are, let me tell you.
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We are travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.
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This knowledge has given us at Keystone HDC the unique insight into the wants, needs, and requirements of the individual and group travellers, as well as the wants, needs and requirements of property owners and their employees.
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Our aim, with these weekly podcasts, is to impart our expertise to owners and managers of hospitality properties.
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Some of the topics that we have covered in past podcasts have included:
- Organizational Structure
- Employee Development
- Hospitality Property Challenges
- Customer Service
- Revenue Management
- Marketing
- Social Media
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And we have no intention of stopping.
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We will continue to offer strategies to help you increase your patronage and profit while keeping your properties individual integrity.
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And you never have to worry about taking notes when listening to these podcasts as all the key points and suggestions for each episode will be included in show notes on
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.keystonehospitalitydevelopment.com.
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We want to make it easy for you to be able to benefit from our knowledge.
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As I had mentioned at the beginning of this podcast, we are getting ready to make a huge announcement that we know will have a huge benefit to hospitality properties worldwide.
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Your hospitality property can have the same success as Hilton, Marriott or Four Seasons. As successful as chains are today, they all started as one property. Stay until the end and I’ll tell you how.
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Many hospitality property owners and managers are so consumed with the day-to-day operation of the property that maintaining or developing branding, enhanced marketing, ongoing employee training & facility upgrades are put on the back burner.
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So what can happen if things start to slide?
- You might begin to feel overwhelmed
- Standards will start to drop
- Morale will deteriorate
- Customers will stop booking
- Revenues will fly out the window
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So, what can you do if you find yourself in a rut?
Humans are designed to be social and to learn from observation and experience.
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You need a place you can turn to, where professional, such as yourself, understand what you are experiencing and you can share with you up to date advice, ideas, and strategies.
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Introducing the Hospitality Property School Group.
This group is a division of Keystone HDC and is designed to be beneficial to hospitality properties of all sizes and categories. From Bed & Breakfasts to Inn to Resorts to Hotels.
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- Within the group, you’ll have the opportunity to ask questions, share best practices, promote your property etc.
- Every week a video will be posted with updates & answers to questions
- Every month, 1 or 2 new training tutorials will be added to the group until the full Guide to Training Tutorials is posted.
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They will be categorised as follows:
- Organizational Structure
- Employee Development
- Marketing for Your Hospitality Properties (This will including using Social Media)
- How to Look at your Hospitality Property as a Guest
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We will share monthly interviews with hospitality property specialists on such topics as:
- Customer Service
- Property Management System
- Guest Service
- Website Design
- Marketing
- Employees Development
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You will also have easy access to all the Hospitality Property School Video Podcasts archives as well as any new video podcasts as they are produced.
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You will be able to watch the training tutorials, the video podcasts and listen to the interviews when it fits into your schedule.
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“This is your group, so we want you to benefit to the fullest.”
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If you go online and search social media sites, you can find groups in the hospitality property industry you could join, but none of them offers the social interaction, ongoing training tutorials, interviews with industry specialists, and specials offers to help your property flourish.
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If you are a hospitality property owner or manager and want to improve your patronage and profit, then click below to learn more.
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The official launch of the Hospitality Property School Group is quickly approaching but you can get ahead of the crowd by clicking the button below to get your name on an exclusive list of hospitality professionals and reap the benefits of early entrance to the group.
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Act Now!
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If you would like to reach out to us or have any questions or feedback you can leave them in the comments section of the show notes.
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You can find them at:
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keystonehospitalitydevelopment.com/KHDC101
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That’s it for this session of hospitality property school.
We appreciate your comments and if you have topic ideas, feel free to reach out to use on
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Facebook at facebook.com/keystonehdc
Twitter at twitter.com/keystonehdc @KeystoneHDC
Or email at
info@keystonehospitalitydevelopment.com
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So, as always, let’s work together to put heads in your beds.
Until next time, have a fun day.
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Music Credit:
Sun Spark
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Hospitality Property School is a division of Keystone HDC
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