The following are some steps that hotels, resorts, inns and bed and breakfasts can take to help prevent theft.
Welcome to another edition of Hospitality Property School.
I am your instructor, Gerry MacPherson and today, I am going to look at “How to Help Prevent Theft in a Hospitality Property”.
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How Is Hospitality Property Theft Prevented?
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Hospitality properties are filled with many opportunities for thieves to steal from guests and the property alike.
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Most guest rooms are often filled with many items of value and technology such as TV’s, towels, robes, and computers.
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The following are some steps that hospitality properties can take to help prevent theft.
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The Basics
• Strategically placed cameras in the hall’s and public areas
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• Up-to-date locking system that requires either a key, magnetic card or electronic card for entry.
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• An additional deadbolt or latch-type lock on every guest-room door that cannot be opened from outside and provides the guest with more security when inside the room.
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While these basic security features may not eliminate all unwanted entry, it can act as a deterrent for thieves.
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Employee Screening
• Your employees are your most valuable asset. For this reason, you need to take your hiring process seriously.
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• By doing background checks, including criminal, you might be able to eliminate the potential for future issues.
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• Regular and unscheduled drawer counts, and inventory checks to help you keep track of your properties items and cash.
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Safes
• Provide in-room safes to help prevent theft.
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• A main safe in the office, where you and your staff keep your own cash and valuables and if requested, where guests can leave her valuable personal items.
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• Have your front-desk staff record every item they accept for safe storage, who it’s from and who accepted it.
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• Limit the number of staff members who have access to the safe and its contents and when not in use, lock it.
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Technological Advances
• Stolen towels and other guest-room amenities can amount to a significant expense for many hospitality properties.
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If this is a problem for your property, there is technology that involves the placement of tiny electronic devices inside the towels and other hotel items subject to theft. These miniature transmitters send out a signal when removed from their original location. If this is a problem, towel monitoring will result in a reduced loss of revenue.
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Internal Policy
• Make sure you make a deposit at the end of each business day so there is not a significant amount of money on hand to attract thieves.
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In conclusion
I have just presented you with a few ideas to get you thinking. From cameras, door locks, safes, and advanced technology as well as hiring the best staff you can find to ensure all your policies are followed.
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I am interested in hearing about what processes you have in place to cut back on theft.
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If you have any stories about at “How to Help Prevent Theft in a Hospitality Property” and would like to share or have any questions or feedback you can leave them in the comments section of the show notes.
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You can find them at:
keystonehospitalitydevelopment.com/KHDC099
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That’s it for this session of hospitality property school.
We appreciate your comments and if you have topic ideas, feel free to reach out to use on
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Facebook at facebook.com/keystonehdc
Twitter at twitter.com/keystonehdc
Or email at
info@keystonehospitalitydevelopment.com
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So, as always, let’s work together to put heads in your beds.
Until next time, have a fun day.
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For listeners of the Hospitality Property School Podcast
we are offering the opportunity to check out the
Hospitality Property School Group
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Property Management System
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Hotel Website Design
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Music Credit:
Sun Spark
Hospitality Property School is a division of Keystone HDC
