Ever had that sinking feeling when you see a one-star review pop up on your property?

Yup, been there, and felt the burn. Reviews can make or break us, but you can turn them around. Here’s how to get awesome vacation rental reviews.

Okay, so we all know that a string of negative reviews is the real-life boogeyman of the vacation rental world. But, fear not! We’ve got the ultimate survival guide to turn those thumbs-downs into five-star raves. Let’s dive in!

Tips to get vacation rental reviews

Gab Like a Pro:

Communication is king. Be clear about your place – the do’s, the don’ts, the where’s the darned light switch. Think about a snazzy digital guide or old-school welcome book that breaks it all down. And remember, keeping those lines open, and answering queries pronto, can often stop a small issue from becoming a mega drama.

Cleanliness is Next to… Bookings:

Okay, so a sparkling place isn’t just good—it’s crucial. Pay for a pro cleaner between stays. Keep an eagle eye out for that sneaky wear and tear. Trust me, no one wants to Instagram their vacay beside a broken toaster.

Little Things:

Surprise your guests with thoughtful touches—a quirky welcome basket, perhaps? Or maybe, the local coffee blend? Throw in a guidebook of your favourite local haunts. It’s like telling them: “Hey, I want your trip to be as epic as possible!”

Talk Back, but Nicely:

Reviews! Read ‘em all. Respond with grace, even to the not-so-great ones. Show the world (and potential guests) that you’re not just in it for the cash—you genuinely care. Got a negative review? No drama. Address it, be genuine, and let them know how you’re levelling up.

Review Me, Maybe?

After your guests have left, drop a thank-you note and nudge them (gently, of course) to leave a review. Maybe even slide them a feedback form. It’s a double win: You get feedback, and any hiccups can be ironed out before they hit the World Wide Web.

In a nutshell: Happy guests = fabulous reviews. Keep the chat clear, and your property clean, add a personal touch, handle feedback like a pro, and don’t be shy to ask for those reviews. And hey, remember that every thumbs-down is just a lesson on the road to a full thumbs-up scoreboard!

And here’s a little treat for sticking around: Want more top tips to max out your property’s potential? Get your hands on our FREE download, ‘Unlock the Full Potential of Your Property-Top 25 Secrets for Vacation Rental Success’. Trust me; you won’t want to miss it!”

I’m curious, do you hide from reviews or embrace them?

Let me know.

In our next episode, I will share tips for decoding guest expectations.

In Conclusion

In the dynamic world of vacation rentals, feedback is the compass guiding our growth and refinement. While facing the storm of negative reviews might seem daunting, remember, the sun shines brightest after the rain. By being proactive, attentive, and genuinely invested in offering an unparalleled experience, you’re not only managing reviews but also carving a niche in the hearts of your guests. All your vacation rental reviews, be it glowing praise or constructive criticism, are a stepping stone towards excellence.

So, embrace them, learn from them, and watch as your property becomes a beacon for travellers seeking the perfect getaway. Don’t forget, the journey to five stars begins with one – and you’re well on your way. Now, onto decoding those guest expectations. Stay tuned, and let’s continue this adventure together!

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

https://keystonehpd.com/how-to-get-more-awesome-vacation-rental-reviews-002

Serious about taking your business to the next level? Sign up for the “Vacation Ventures: Turning Property Into Profitable Rentals” course.

https://courses.keystonehospitalitydevelopment.com/course/vacation-ventures-turning-property-into-profitable-rentals/

Grab your copy of the “Unlock the Full Potential of Your Property – Top 25 Secrets for Vacation Rental Success” PDF.

https://keystonehpd.com/vacation-rental-resolutions-pdf/

Hospitality Property School Group

Learn the benefits—https://member.keystonehpd.com

Join one of our groups

https://www.facebook.com/groups/vacationrentalresolutions

Say hi on social

Facebook: https://www.facebook.com/KeystoneHPD