Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352

Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot! Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in! Strategies for Retaining Top Hotel Talent First things [...]

Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #3522023-07-11T17:53:58+02:00

Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351

From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security employees is the key to peace of mind. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . Ensuring a safe and secure environment in your hospitality property is a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore key qualifications for [...]

Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #3512023-07-10T12:53:20+02:00

Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350

Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'! Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking [...]

Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #3502023-06-29T16:21:16+02:00

How Trained Spa and Wellness Employees Can Boost Your Hotel’s Revenue and Guest Satisfaction | Eps. #349

Where tranquillity meets excellence. Why the right spa and wellness employees can be the heartbeat of your guest's experience. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . Hotel spa and wellness employees are responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the qualifications that are [...]

How Trained Spa and Wellness Employees Can Boost Your Hotel’s Revenue and Guest Satisfaction | Eps. #3492023-06-29T14:58:41+02:00

Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure & Safety | Eps. #348

Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property. In this episode, I’ll share the hotel maintenance employees qualifications to look for. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . A hotel's maintenance team is responsible for ensuring that a property's facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment and [...]

Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure & Safety | Eps. #3482023-06-09T16:40:51+02:00

Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #347

Looking to breathe new life into your hospitality property brand? Discover the top tips and tricks for reviving your brand and reigniting your success. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Today’s episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld. . Your Hospitality Property Brand Hospitality property businesses are constantly evolving with the times. There’s so much competition out there, and it’s essential to remain current [...]

Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #3472023-06-09T16:45:26+02:00

Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #346

Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author. Listen as Gudrun shares how she turned passion into reality. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author. . If you are looking for [...]

Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #3462023-06-08T14:23:39+02:00

The Qualifications That Set a Great Hotel Concierge Apart | Eps. #345

Do you have a passion for delivering unforgettable guest experiences? Discover the key qualifications you need to succeed as a hotel concierge. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss [...]

The Qualifications That Set a Great Hotel Concierge Apart | Eps. #3452023-06-03T14:09:59+02:00

The Key Qualifications to Look for in a Hotel Human Resources Employee | Eps. #344

Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property? The following are the qualifications of a hotel human resources employee that will help you succeed. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . A hotel human resources employee or HR employee, is responsible for managing the workforce of a hotel. They are responsible for recruiting, hiring, training, and managing the staff to [...]

The Key Qualifications to Look for in a Hotel Human Resources Employee | Eps. #3442023-05-25T21:04:51+02:00

The Top Qualifications Every Hotel Sales and Marketing Employee Should Possess | Eps. #343

Are you ready to elevate your hotel's sales and marketing game? Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . Qualifications of a Sales and Marketing Employee Sales and Marketing employees are essential to any hotel's success. They are responsible for generating revenue by attracting new customers and retaining existing ones. In this episode, we will explore [...]

The Top Qualifications Every Hotel Sales and Marketing Employee Should Possess | Eps. #3432023-05-19T15:51:15+02:00