Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Effective Communication at Your Property.
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Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought.
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It might seem easy, but communicating efficiently actually takes quite a bit of skill.
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Choosing the right words, listening with our minds instead of just our ears, and getting our message across are skills that we all need to work on.
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When at home or with friends, not finding the appropriate words or miscommunication can lead to problems or even arguments.
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At work, the results could be much worse.
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Unenthusiastic employees, poor productivity, and even legal issues can be the result of bad communication skills.
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This does not have to be an issue at your property if you incorporate a few changes to your communications practices.
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Since the end of the last century, many companies have become dependent on e-mail or texts as their primary source of communication with colleagues and outside clients.
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Many of us have become so reliant on our computers and smartphones that we’ve neglected the art of conversation, but unfortunately for many, the desire for speed has almost created a whole new language of short sentences and abbreviations.
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When speaking to someone face to face, a conversation is more than the words themselves. It’s the tone of voice, facial expressions and body language.
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Take body gestures and smiles out of the equation, and recipients can easily get the wrong idea, especially when the sender isn’t the most coherent writer.
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Take the time to practice the art of speaking.
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That is it for today’s INNsider Tip.
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“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
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That’s today’s INNsider tips.
Until next time, have a fun day.
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