Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #319

For the last two years, hotel employee retention has been a nightmare. In this episode, I’ll explain how to improve your employee experience while elevating your guest's satisfaction. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In the last couple of episodes, I have discussed the cost of employee turnover and hiring great employees. Now that you have the right employees, how do you keep them? . Kimpton Hotels & Restaurants, Hilton, [...]

Improve Your Employee Experience & Elevate Your Guest Satisfaction | Ep. #3192022-11-23T10:45:05+01:00

Training Programs for Employee Development | INNsider Tips-031

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about training programs for employee development. . . Let me ask you something. . "Do you have a small property, just a couple of employees but you seem to be doing most of the work?" or "Do you have a property running on a shoestring budget, with limited employees that are overworked?" or "Are you so busy that you cannot find the time to think about additional training for [...]

Training Programs for Employee Development | INNsider Tips-0312022-10-07T13:38:47+02:00

6 Strategies for Dealing with Staff Shortages in Hotels | Ep. #318

The Great Resignation. The Big Quit. Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other industry. I’m going to share 6 Strategies for Dealing with Staff Shortages in Hotels. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality [...]

6 Strategies for Dealing with Staff Shortages in Hotels | Ep. #3182022-11-05T12:26:23+01:00

What is The Next Step After Hiring? | INNsider Tips-030

Welcome to INNsider Tips. In today’s INNsider Tip, I will share the next step after hiring. . . If you have not done so in person, notify the successful candidate by telephone. Again, use a scripted presentation. . Notify any unsuccessful candidates, thanking each for their interest using a standard letter, signed by the interviewer. This goes a long way toward showing the professionalism of your property. . The first day of training with the new employee should start with [...]

What is The Next Step After Hiring? | INNsider Tips-0302022-11-05T13:50:15+01:00

Recruiting the Right Hotel Employees | Ep. #317

How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail? I will explain how to make recruiting the right hotel employees easier. Welcome to another edition of Hospitality Property School. I’m your instructor, Gerry MacPherson. . . Recruiting the appropriate hotel employees to help you achieve your vision is one of the most crucial steps to making your entire hotel business run by design. . It is now [...]

Recruiting the Right Hotel Employees | Ep. #3172022-11-05T11:53:49+01:00

Interview Stress Questions and Answers | INNsider Tips-029

Welcome to INNsider Tips. In the last INNsider episode, I started to share possible interview questions. In today's INNsider Tip, I will share more interview stress questions and answers. . . You want to keep the interview as positive and as relaxed as possible, but sometimes the position you are hiring for could be stressful. . Here are a few stress questions you could ask to see how the candidate reacts. . What would you say if I told you [...]

Interview Stress Questions and Answers | INNsider Tips-0292022-11-02T11:49:07+01:00

Why Hotel Employees Quit & What You Can Do | Ep. #316

Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money. Here’s why hotel employees quit and how to turn things around. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and this includes the hospitality property sector. . Turnover can impact everything [...]

Why Hotel Employees Quit & What You Can Do | Ep. #3162022-10-24T12:21:17+02:00

Interview Questions to Ask Potential Hospitality Property Employees | INNsider Tips-028

Welcome to INNsider Tips. In today's INNsider Tip, I'm going to start talking about the interview questions to ask. . . If your property is working with an operations manual and every job is described on a step-by-step base, then most jobs can be taught. . With that in mind, some interview questions might differ a bit from what you're used to. Here are samples of the types of interview questions you could ask. . For example: Where have you [...]

Interview Questions to Ask Potential Hospitality Property Employees | INNsider Tips-0282022-10-24T12:11:50+02:00

Furniture Ideas for Your Hotel | Ep. #315

Every hotel can have a different style, some traditional, others more modern. In this episode, I will share 20 websites you can research to get furniture ideas for your hotel. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . This episode will be short but full of useful information. . Whether you are an aspiring or current hotel owner and regardless of the type of property you wish to operate, finding high-quality, [...]

Furniture Ideas for Your Hotel | Ep. #3152022-10-19T15:41:30+02:00

Ways to Improve Your Hiring Process | INNsider Tips-027

Welcome to INNsider Tips. In the last INNsider Tips episode, I talked about ways to improve your hiring process. In today's tip, I am going to continue with ways to improve your hiring process. . . When there is a position open and you have a number of candidates interested, the first thing you should do is hold a group meeting with all the candidates. . At the meeting, you give a scripted presentation describing your business's history and successes [...]

Ways to Improve Your Hiring Process | INNsider Tips-0272022-10-07T11:27:49+02:00