10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #324

With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a series of peculiar years for our industry. With this in mind, I am going to share with you the top 10 most popular episodes of 2022. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . During the last year, I have noticed that many followers [...]

10 Most Popular Episodes of 2022-Hospitality Property School | Ep. #3242022-12-19T13:49:58+01:00

How to Keep Employees Passionate | INNsider Tips-036

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about how to keep employees passionate. . . When a hospitality property is small or independent, what is the best way to train new staff and keep them passionate about their work? . This is a good question to ask yourself. . There is always something new to learn. The day you stop learning is the day you stop living. We should all pick up new skills, ideas, viewpoints [...]

How to Keep Employees Passionate | INNsider Tips-0362022-12-18T20:22:24+01:00

11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #323

Hotel restaurants and bars are a couple of the most important departments that can support a property’s overall sales and popularity but mistakes can be made. Here are 11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . If you have developed your restaurants correctly, focusing on providing the best possible dining experience, you want to ensure your guests visit them during their [...]

11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar | Ep. #3232023-01-11T10:53:01+01:00

Developing a Training Program | INNsider Tips-035

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about developing a training program. . . Training can be unstructured or structured. . Unstructured is often free or low-cost programs that can involve coaching, mentoring or the new hire shadowing a more senior professional. This would be on-the-job training. . This is where an independent or smaller property has the opportunity to really shine because its size allows employees to take on a variety of roles. . Structured training [...]

Developing a Training Program | INNsider Tips-0352022-12-11T20:54:05+01:00

How to Fire an Employee-The Right & Wrong Ways | Ep. #322

How to fire an employee professionally, gracefully and safely is easier said than done. In this episode, I will share procedures to make this task straightforward. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction For a lot of us, knowing when and how to fire an employee can cause stress and even some sleepless nights. For members of the Hospitality Property School Group, I’m going to give you 11 reasons [...]

How to Fire an Employee-The Right & Wrong Ways | Ep. #3222022-12-08T10:17:10+01:00

When to Train Employees | INNsider Tips-034

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about when to train employees. . . When performance appraisal shows performance improvement is needed. . As part of succession planning to help an employee be prepared for new roles at your property. . When testing new systems. . As part of an overall professional development program, these could include themes such as: Proper communication in the workplace. This could be coupled with: Diversity training usually includes explanations of [...]

When to Train Employees | INNsider Tips-0342022-10-07T14:05:09+02:00

Courses to Elevate Your Hospitality Property Skills | Ep. #321

The hospitality property industry is highly competitive, and having an edge in the future will be imperative to be competitive. In this episode, I will describe all the courses at Keystone HPD to help you gain that edge. Welcome to another edition of the Hospitality Property School. I am your instructor, Gerry MacPherson. . . Organizing your property, providing your guests with an excellent experience, employee development, and planning for the future are things that are highly pursued in hotels, [...]

Courses to Elevate Your Hospitality Property Skills | Ep. #3212022-12-01T16:57:39+01:00

The Cost of Employee Turnover | INNsider Tips-033

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about the cost of employee turnover. . . A recent survey indicated that 40 percent of employees who receive poor job training leave their positions within the first year. They name the lack of skills training and development as the primary reason for leaving. . Consider the cost of replacing an employee. . With one fewer worker, your property's productivity is going to slip. . Your sales might decline. [...]

The Cost of Employee Turnover | INNsider Tips-0332022-11-28T17:30:43+01:00

Why Hotel Employee Training is Important | Ep. #320

Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and development of employees is a no-brainer. I'll explain why hotel employee training is important. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why Hotel Employee Training is Important Training can improve employee morale, and business performance, and help increase your profits if you have a properly organized system, [...]

Why Hotel Employee Training is Important | Ep. #3202022-12-06T11:43:14+01:00

Benefits of Training Employees | INNsider Tips-032

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about the benefits of training employees. . . • You can choose the training to give your staff, so, pick skills that will benefit your property. . • Trained employees will be better equipped to handle customer inquiries, and complaints, make sales or use computer systems. . • You are showing your employees that you value them by investing. . • Employees that are continually trained feel more stability in their job, become [...]

Benefits of Training Employees | INNsider Tips-0322022-10-07T13:46:23+02:00