Expert Insights: Hiring the Right Front Desk Employees for Your Hotel’s Success | Ep. #339

A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests. I’m going to explore the qualifications to look for when hiring the right front desk employees. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's [...]

Expert Insights: Hiring the Right Front Desk Employees for Your Hotel’s Success | Ep. #3392023-04-20T16:57:09+02:00

Is Your Customer Service Working | INNsider Tips-051

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Is Your Customer Service Working. . . Is there a way to tell if your customer service is working? Do you recognize any of them? Does it seem that you have had more than your fair share of complaints recently? . Do your employees feel dejected and this is having an effect on your guests? . Are you getting the initial business, but the reviews are not great [...]

Is Your Customer Service Working | INNsider Tips-0512023-03-20T11:56:01+01:00

Behind the Scenes: A Look into the Best Practices for Conducting Hotel Employee Interviews | Ep. #338

Conducting hotel employee interviews is a critical step in the hiring process. In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates. Welcome to another edition of Hospitality Property School I am your instructor, Gerry MacPherson . . For many, hiring season will soon be here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, you may [...]

Behind the Scenes: A Look into the Best Practices for Conducting Hotel Employee Interviews | Ep. #3382023-03-16T13:57:57+01:00

How to Enhance Your Business | INNsider Tips-050

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Enhance Your Business. . . Operating a successful hospitality property just got easier. . You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding, hotel, resort, inn or bed & breakfast. . Does any of this sound familiar? . Do you have a great idea for a hospitality property, but don't know where to start or [...]

How to Enhance Your Business | INNsider Tips-0502023-03-17T15:19:25+01:00

How to Attract the Best Employees to Your Hotel: Tips from Industry Experts | Ep. #337

The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when recruiting employees. I’ll explain How to Attract the Best Employees. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to guests, maintain a positive reputation, and [...]

How to Attract the Best Employees to Your Hotel: Tips from Industry Experts | Ep. #3372023-03-15T20:56:28+01:00

Policy for Using Hotel Telephone | INNsider Tips-049

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Policy for Using Hotel Telephone. . . This may sound like a strange concept to some, but there are still properties that use phones. . Why? . When people call you looking for information or to get a reservation, they want to talk to a live person, not a recorded robot. If you operate a small property and are not always at the desk to take a call, [...]

Policy for Using Hotel Telephone | INNsider Tips-0492023-02-20T16:51:53+01:00

From Hiring to Retention: How a DEI Strategy Can Transform Your Hotel Workforce | Ep. #336

Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace culture. I’m going to share the steps for creating your DEI strategy. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued. Define Your DEI Goals Before creating a [...]

From Hiring to Retention: How a DEI Strategy Can Transform Your Hotel Workforce | Ep. #3362023-03-15T12:07:27+01:00

Improving the Work Atmosphere | INNsider Tips-048

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Improving the Work Atmosphere. . . Enhancing the work atmosphere, how can you do this? You can start by having fun. . The workday can be as fun and as exciting as your property wants to make it. . Many successful hospitality property owners that I've talked to over the years have one thing in common, they enjoy what they do. Not that every day is a barrel [...]

Improving the Work Atmosphere | INNsider Tips-0482023-02-20T16:23:26+01:00

Attracting Top Talent: Best Practices for Recruiting Hotel Employees | Ep. #335

Recruiting hotel employees is an important process for any hospitality property, and the right employees can make all the difference in the success of a hotel. I will discuss the key steps you need to take. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . The Role of Soft Skills in Recruiting Hotel Employees In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in [...]

Attracting Top Talent: Best Practices for Recruiting Hotel Employees | Ep. #3352023-03-15T11:50:30+01:00

Dealing With Emotions On The Job | INNsider Tips-047

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job. . . Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional. . With any independent operation and different personalities, this can be really difficult. . [...]

Dealing With Emotions On The Job | INNsider Tips-0472023-02-20T17:33:29+01:00