February 2023
Creating a Culture of Hotel Customer Service: How to Stand Out | Ep. #328
Excellent customer service is essential for any business, but it is particularly crucial for hotels. In this episode, I’ll share ways for you to improve your hotel customer service. Welcome to another edition of [...]
January 2023
Giving Your Employees the Freedom to Make Decisions at Work | INNsider Tips-040
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about giving your employees the freedom to make decisions at work. . . When a rule exists that absolutely has to be followed, give [...]
The Authentic Hotel Business Plan-Verified Techniques | Ep. #327
A well-crafted hotel business plan is a comprehensive road map for your property’s growth and development, that can increase visibility, drive bookings, and ultimately improve your bottom line. In this episode, I will provide [...]
How to Schedule a Training Program | INNsider Tips-039
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about how to schedule a training program. . . Acquiring the knowledge to do one task at a time will help your employees gain [...]
Pre-Opening Hotel Strategies to Ensure a Successful Launch | Ep. #326
Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer experience. Here’s what you need to consider. Welcome [...]
How to Conduct an Effective Training Session | INNsider Tips-038
Welcome to INNsider Tips. In today's INNsider Tip, I will talk about how to conduct an effective training session. . . Have your trainer go through the training procedure themselves. . A good trainer will [...]