June 2023
Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #346
Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author. Listen as Gudrun shares how she turned passion into reality. Welcome to [...]
Training Employees To Ask For Complaints | INNsider Tips-058
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Training Employees To Ask For Complaints. . . I have seen many cases, where an employee might sense there's a problem but will [...]
The Qualifications That Set a Great Hotel Concierge Apart | Eps. #345
Do you have a passion for delivering unforgettable guest experiences? Discover the key qualifications you need to succeed as a hotel concierge. Welcome to another edition of Hospitality Property School I am your instructor, Gerry [...]
May 2023
How to Get Guests to Tell You Their Complaints | INNsider Tips-057
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Get Guests to Tell You Their Complaints. . . I have an example, not from the hospitality property but a restaurant, [...]
The Key Qualifications to Look for in a Hotel Human Resources Employee | Eps. #344
Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property? The following are the qualifications of a hotel human resources employee that will help you succeed. [...]
How to Handle Customer Complaints | INNsider Tips-056
Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Customer Complaints. . . With the continued evolution of online hotel, resort, inn and bed & breakfast review sites, social [...]