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Do you like working with organized companies?

So do your guests.

Keep going to see how organized you are.

Welcome to another edition of Hospitality Property School.

I am your instructor, Gerry MacPherson.

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In this episode, I am going to be talking about setting up your organizational strategy but before we do that there are a few things that have to be established.     

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Why are you or wish to be a hospitality property owner? 

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What made you decide you wanted to run an independent hotel, resort, inn or bed & breakfast? 

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Do you fall into one of the following categories? 

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• You realized at an early age this is what you wanted to do. You went to school specifically to learn how to operate a hospitality property.

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• You grew up as part of a family-run operation and you operate your property the way you’ve seen them operate in the past.

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• You bought into a business opportunity because it looked interesting or exciting and felt this is something you wanted to try.

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• You worked hard or most of your life in an industry other than hospitality and were looking for a change, a new lifestyle.   

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The reason I asked why you would like to become a hospitality property owner, hotel, resort, inn or bed & breakfast, is that this helps determine where you see yourself in the operation of the facility.

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You need to determine what type of owner you are.

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Check out the following…

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Are you a business opportunist? 

• Someone who has created and owned their businesses in the past and is always looking for a new experience.

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• Someone who sees an opportunity in many things and knows they can turn it into an exceptional business.

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• Someone who loves using their imagination, always looking forward, never living in the past

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• Someone who loves to dream and create.

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Are you a supervisor? 

• Someone who thrives on order

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• Someone whose mantra is “If it’s not broke don’t fix it”

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• Someone who can foresee problems

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• Does not like change

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Or are you a skilled worker? 

• This skilled worker is the doer; do it yourself if you want it done right.

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• The skilled worker who is in today.

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• Multitasking is not in a skilled workers vocabulary, you do one thing at a time and do it right

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• You feel if you don’t do it, it doesn’t get done or it doesn’t get done right.

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Can you see yourself in any of these categories? 

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Which of these categories is more valuable when operating an independent hotel, resort, inn or bed & breakfast? 

Can you see any problems trying to be all three? 

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The business opportunist is always looking at new great ideas, dreaming of how things can be.     

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The supervisor wants everything done in an orderly fashion, to stay within the system and in the budget.     

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The skilled worker knows what has to be done, and does not like the idea of their routine being disturbed.     

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Today’s typical small business owner is only I0 per cent business opportunist, 20 per cent supervisor, and 70 per cent skilled worker; and in most cases, this is out of necessity.   

Do you think a better balance would be more advantageous for your business?  

If you don’t have balance, there are going to be parts of your business that are lacking.   

What steps do you need to take to become a more balanced operator? 

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What are your Main Goals? 

You should get used to the idea that your business will have an important role in your life, your business isn’t your life. Therefore, to begin developing a balanced business, you have to answer these questions: 

• What do you personally value most in life?

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• What kind of life do you want to lead?

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• What do you want your life to look like when completed?

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• Who do you wish to be — deep down?

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Most great business people, in fact, great people, in general, can see the way they want their lives to develop. Until you can answer these questions and explain them, you cannot develop your business properly.  

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“The biggest difference between successful and less successful people is that successful people don’t wait for things to happen. They work on their lives … they don’t exist in their lives.”

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Consider the way you look at things, the way you ask yourself or others questions, the way you focus on situations around you.

For example, instead of saying “Why are bad things always happening to me?” ask yourself and focus on “How can I turn this situation around quickly and effectively and feel good about it at the same time?”

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Instead of repeating to yourself “Why am I such a loser?”  Ask yourself “How can I become an incredible, motivating, hospitality property owner who LOVES this amazing life?”

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Do these make sense? Let me know, leave a comment.

 

You might be thinking, sure changing questions but that’s not going to help me change the way I feel inside.

OK, you’re right, you’re going to have to start working on how you feel inside and you can do this by trying the following exercise:

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Write down 20 things you love about yourself  

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20 things you’re grateful for 

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Keep the list nearby and refer to it whenever things get tough. You should also keep the answers to your main goals with the two lists.

Doing these exercises and referring to them every day will help you keep your focus.

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Be accountable

As U.S. President Harry S. Truman said

“The buck stops here”

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A central belief of most personal development philosophies is that to have a wonderful life one must take complete responsibility for it and everything that happens.

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If you would like to dive further into getting organized, check out the Hospitality Property Organizational Structure” tutorial or eBooks, books and audiobooks on the subject. Links can be found on the top menu bar of KeystoneHospitalityDevelopment.com.

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In conclusion

To successfully operate a hospitality property, you have to determine what type of owner or manager you will be. That will help you ascertain your strengths and weakness so you can focus on organising your operation accordingly.

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ps. Hey, have you heard about our new series “INNsider Tips” released every Thursday? These are short weekly videos that are designed to help you, hospitality property owners and managers grow your property. Make sure to check them out at KeystoneHospitalityDevelopment.com or on YouTube by searching INNsider Tips.

 

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