Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about how to schedule a training program.

Acquiring the knowledge to do one task at a time will help your employees gain confidence, and as their confidence grows, so does their desire to master the next segment.

Avoid the temptation to overtalk and micromanage.

Both of these tactics signal that you lack confidence in your employee’s abilities. Quite often these tactics are enough to have good potential employees quit.

We recommend these guidelines when training new employees, but this is just the beginning.

Here are some specifics that should be covered in the initial training.

Initial Training Ideas

• A clear job description outlining their responsibilities, and the importance of their role in the bigger picture.

• Clarify basic standards of dress

• Staff behaviour

• Break allowance and meals

• Health and safety

• The specific products available at your property (more about this in the upselling chapter)

• Specify your establishment’s standards for welcoming and greeting customers

• Dealing with their questions

• Dealing with difficult situations

• Customer complaints

• Awkward customers

• Support and teamwork

• Make sure the organizational structure is clear and that they know the line of reporting, and who to go to for help and guidance when needed.

• Contact numbers

• Establish procedures for sickness reporting

Your goal is not only to have employees who can follow the step-by-step procedures for all their tasks but also to be able to think on their feet, and this means all employees on your property.

That is it for today’s INNsider Tip about how to schedule a training program.

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