Discover the hidden comforts and BnB amenities that turn a good stay into something special and keep guests coming back for more!
In a world of BnB amenities, where the personal touch reigns supreme, understanding what guests really want in terms of comfort and amenities can be the difference between a one-time stay and a loyal customer. It’s not just about the softest pillows or gourmet breakfast, It’s also about understanding and providing the small comforts that have the biggest impact.
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Let’s look at what guests really want and how you as a B&B owner can effectively and efficiently capitalize on these desires.
Understanding Guest Desires
Before you can deliver, you need to understand the thinking behind guest expectations and how to measure what your particular visitor is looking for. It’s like a detective, but instead of solving crimes, you uncover secrets that satisfy guests.
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Mandatory Comfort Features
What are the unthinkable for today’s B&B guests? From lightning-fast Wi-Fi to pillow options, these are a couple of the essentials that no modern B&B can afford to ignore. It’s the foundation on which a great outfit is built – get this right, and you’re halfway there.
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Above and Beyond BnB Amenities
Now for the fun part. This section highlights unique considerations that can make your B&B stand out. Creativity meets hospitality here.
Customizable breakfast:
Allow guests to choose their breakfast from options or request a menu, creating a personalized dining experience.
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In-Room Spa Services:
Offer on-demand spa services such as massages or facials, allowing guests to relax without leaving their rooms.
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Individualized Room Scents:
Allow guests to choose their favourite room scent from the list, ensuring their space smells the way they want it.
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Pillow Menu:
Offer a selection of pillows with materials of varying firmness, allowing guests to choose the perfect pillow for a comfortable sleep.
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Local Experiences:
Look for packages that offer guests unique local experiences, such as guided tours, wine tastings, or cooking classes with a local chef.
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Technology level:
Install technology hubs including charging stations, Bluetooth speakers and smart home devices in rooms for convenience and comfort.
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Outdoor Amenities:
Provide unique outdoor amenities such as private gardens, fire pits, or hot tubs, allowing guests to become more connected to their surroundings.
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Custom Trip Planning:
Provide a service where guests can tailor their trips to activities and places to visit, based on their interests and preferences.
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Library or Reading Room:
Create a well-stocked library or comfortable reading area where guests can relax with a book, providing a quiet space for book lovers.
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Sustainable options:
Implemented green initiatives, such as allowing guests to reuse towels and sheets, providing locally sourced bathroom products, or using energy production that will serve, appealing to eco-friendly travellers.
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Feedback and Adaptation
How do you know if your efforts are hitting the mark? It is extremely important to collect and act on guest feedback and to continuously refine and perfect your offerings. It’s like a feedback loop, but instead of annoying shouts, you get happy guests.
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Tired of the dizzying array of analytics and planning required to enhance your bed and breakfast? We’re here to help! Our ‘Crafting the Perfect Stay – 25 Essential Insights for Bed and Breakfast Owners’ is your free ticket to simplicity and success. It’s as invigorating as your first cup of coffee, loaded with the knowledge you need. Download it now and start creating unforgettable experiences at your B&B! 🌟
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What was the one comfort or convenience you experienced at the B&B that made your stay unforgettable?
Share it in the comments!
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In Conclusion
In the competitive world of B&Bs, providing comfort and convenience isn’t just about service; There is art. It’s about creating an environment where guests feel welcomed, understood and eager to return. When you match your offerings to guests’ desires, you’re not just providing a place to sleep, you create a moving and lasting experience.
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If this episode hit the mark, feel free to share it and make sure to subscribe.
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In the next episode, I’ll talk about How Anticipating Guest Needs.
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⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/how-to-exceed-guest-expectations-with-superior-bnb-amenities-025
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Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
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