Do you ever feel like you’re a quirky boutique shop next to a mega-mall?

Yep, the hotel game can feel like that. But fear not, we’ve got some juicy insider tips to enhance your hotel guest experience and make you the coolest kid on the block!

Alright, brace yourselves, ways to improve your hotel guest experience

Authenticity’s the name, storytelling’s the game! Got a ghost in room 217? Or maybe your hotel was once a secret celebrity hideout? (Even if it was just a B-lister!) Every hotel’s got a story. Maybe yours is an old mansion with a love story or a modern pad saving the planet. Share it! Let that emotional connection reel them in.

More local than a hipster’s breakfast. Nobody booked a room in Paris to eat at McDonald’s. Give them that local vibe! Craft classes, artisan collaborations, or even grandma’s secret pie recipe. Make them feel less like tourists, and more like locals.

Be the genie – anticipate wishes! So, Mr. Smith loves Earl Grey and sunrise yoga? Boom! Have that tea and mat ready. It’s those “OMG, how’d they know?!” moments that get you five-star reviews and Insta shout-outs.

Got a website? Sweet. But is it mobile-friendly, filled with drool-worthy pics, and SEO-optimized to pop up before anyone else? If not, time for a makeover! And don’t forget to slide into those DMs—social media style. Your future guests are there, chatting, tagging, and looking for their next getaway.

Don’t sell rooms; sell experiences! Packages. You’re not just offering them a bed. It’s a culinary journey, a nature retreat, or maybe a haunted night tour (remember room 217?).

Feedback is your friend (no, seriously). Yeah, we know criticism can sting. But feedback? That’s gold! Open up channels for your guests to spill the beans. Praises? Celebrate. Issues? Address them. Let them know you’re all ears, always.

Bottom Line? Independent hotels, you’ve got that special sauce. Serve it with style, authenticity, and killer online vibes, and you’ll have your guests turn to you first when planning to come back for more!

Now, if you like these tips, we’ve cooked up something spicy! Download our freebie – ‘Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners’. Trust me, you won’t wanna miss this!

How does your hotel guest experience stand out?

Let me know.

In our next episode, I will talk about your property’s safety & security.

In conclusion

In the vast sea of hotel options, standing out is both a challenge and an opportunity. Embracing your hotel’s unique qualities and weaving them into an unforgettable hotel guest experience is the key. Whether it’s sharing tales of the past, tapping into local charm, or simply tuning into the wishes of your guests, these nuanced touches are what etch lasting memories. Independent hotels possess an unmatched charisma—a charm that, when unleashed with authenticity and modern savvy, can create unparalleled guest loyalty.

Keep those stories alive, make every experience count, and remember: in a world full of mega-malls, there’s always a special corner for that one-of-a-kind boutique shop. Harness your uniqueness, and let your hotel’s spirit shine brightly!

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

https://keystonehpd.com/crafting-unforgettable-hotel-guest-experience-009

Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.

https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/

Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.

https://keystonehpd.com/the-hotelier-helpcast-pdf/

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