October 2020
Customer Service – Bona fide Techniques | Ep. #215
. . Any business can offer good or basic customer service but your guests expect more. How can you fulfill their expectations? Give me a few minutes – and I’ll share with you wonderful tips [...]
Effective Communications – The Ultimate Guide | Eps. #214
. . Communicating is something we do every day but effective communication is not a skill we all process. I will share common mistakes made and how you can improve. Welcome to another edition of [...]
How to Make Your Employee Training Amazing | Ep. #213
. . Are you happy if your hotel, resort, inn or bed and breakfast are doing so-so? A sure-fire way to help your business grow is employee training and I’m going to show you how. [...]
September 2020
How to Improve Your Employee Experience | Ep. #212
. . Most prosperous hospitality properties, bed & breakfast to hotels, are successful because they offer a wonderful employee experience. I’ll tell you how you can do this? Welcome to another edition of Hospitality Property [...]
Cost of Turnover is Expensive–How to Keep Great Employees | Ep. #211
. . Can you afford the cost of turnover? How do you find great employees? Employees that share your philosophy, will care about your guests, have great attention to detail? In this episode, I will [...]
Employee Turnover Can be Scary | Ep. #210
. . Are you losing great employees and are not sure why? Employee turnover can be scary and cost you money and here is what you need to do to stop it. Welcome to another [...]