Welcome to INNsider Tips.

In today’s INNsider Tip, I’m going to start talking about the interview questions to ask.

If your property is working with an operations manual and every job is described on a step-by-step base, then most jobs can be taught.

With that in mind, some interview questions might differ a bit from what you’re used to. Here are samples of the types of interview questions you could ask.

For example:

Where have you been employed in the past, and what did you learn from those experiences?

This is a very basic question, but with it, you can start to get an idea of a person’s background and strengths and weaknesses.

How long were you employed in your previous position?

Here you are looking for commitment and loyalty, and it’s okay to ask why they left your last job.

Why would you like to take this position?

Such questioning can reveal details about the candidate’s enthusiasm for the job.

Why do you feel you’re suitable for this position?

Suitability can be defined as the candidate being able to fit into the business and position that the candidate intends to fill.

What do you have that other candidates don’t?

As a property, your goal is to distinguish yourself from your competitors, so it is fair to ask the same of your employees.

You can evaluate the candidate on the technical skills, behavioural skills and ability to build strong customer relationships.

I’ve heard many employers ask potential candidates, “What are your strengths?”

To me, this is never been a great question.

It is at this point I would ask for a PAR story. A PAR story is where the candidate describes a problem they have encountered, the action taken and the result.

Ask about handling a customer complaint; an emergency; or an issue while working with a team.

Let them talk!

It is an open-ended question where you can gauge the candidate’s ability to react quickly on their feet, and again, their strengths and weaknesses.

What accomplishment are you most proud of personally, as a team member?

Here you can get an idea of their priorities and how they would work with a group.

What would you do if you found your co-worker stealing, doing wrong activities or spreading rumours?

In the hospitality property industry, honesty is critical because guests have to trust that a property worker who enters their room will not steal their personal belongings.

You have to have policies in place for this type of situation.

That is it for today’s INNsider Tip about the interview questions to ask.

Make sure to subscribe, so you don’t miss any future tips, and make sure to join one of our groups that best serve your needs.

You can subscribe at

http://keystonehpd.com/interview-questions-to-ask-potential-hospitality-property-employees-innsider-tips-028