Ways to Improve Your Hiring Process | INNsider Tips-027

Welcome to INNsider Tips.

In the last INNsider Tips episode, I talked about ways to improve your hiring process.

In today’s tip, I am going to continue with ways to improve your hiring process.

When there is a position open and you have a number of candidates interested, the first thing you should do is hold a group meeting with all the candidates.

At the meeting, you give a scripted presentation describing your business’s history and successes as a hospitality property. You describe how your property works with an operation manual and that all employees have to agree to work within these guidelines.

Then you describe the attributes you would require a successful candidate to have for the position. (Many times at this point, candidates will disqualify themselves from the process.)

2. You make arrangements and meet with candidates individually. You discuss their reactions and feelings to the group meeting.

We here at Keystone HPD believe that since we’re in the hospitality property industry, customer service is of vital importance. It is our feeling that every position does not always have to be filled by someone with years of experience or a graduate degree. The kind of candidate we would look for is someone with compassion.

Compassion cannot be taught.

A property with compassioned employees, who can think and feel like your customers, will go a lot further with gaining customer loyalty than a property with employees that lack compassion.

That is it for today’s INNsider Tip about ways to improve your hiring process.

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