Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests.

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Something I have noticed over the years is that it is the little things that people remember.

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One way to surprise your guests is by doing a little research. When taking the reservation, whether it be online or over the phone, you should have a question or space for special occasions.

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For example, when taking a phone reservation, and it’s for the weekend, you could say “the weekends here are wonderful, great for special getaways”.

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This is a type of leading sentence, and the guest might give you the reason for the booking.

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If the guest mentions the booking is for a wedding anniversary or a birthday, you could leave a box of chocolates in the room the day they arrive.

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This question or one similar should be part of a standard script when taking reservations but made to sound like part of the conversation.

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That is it for today’s INNsider Tip.

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https://keystonehpd.com/ways-to-surprise-your-guests-innsider-tips-054

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Use code – celebrate50

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That’s today’s INNsider tips.

Until next time, have a fun day.

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