November 2016
KHDC 019 – 6 Proven Techniques to WOW Your Guests
Successful hospitality properties WOW their guests. Here are 6 easy ways to help your property become more successful. Welcome to another edition of hospitality property school. I’m your host Gerry MacPherson and today we [...]
KHDC 018 – 8 Ways to WOW Your Guests
How often do you hear your guests say WOW about your hospitality property? If not, here are 8 ways that can change. Welcome to another edition of hospitality property school. I’m your host Gerry [...]
KHDC 017 – The Secret of Firing an Employee
Unproductive or poor employees can be a detriment to your business but firing an employee can be difficult. Here are tips to do it professionally, gracefully and safely. Welcome to another edition of hospitality [...]
KHDC 016 – How to Upsell That and Satisfy Your Guests
For many, upselling is a dirty word. If you want happy guests and an increased bottom line this has to change. Welcome to another addition of hospitality property school. Today we are going to [...]
KHDC 015 – How You Can Profit From Loyal Guests by Asking
Gaining and retaining dedicated guests with great customer service does not have to be rocket science. Here are a few easy steps to find out how. Welcome to another edition of hospitality property school. [...]
KHDC 014 – How to Improve Customer Service and Gain Loyal Guests
Great customer service is not a priority with many hospitality properties. Practice these few easy steps and crush your competition. Welcome to another edition of hospitality property school. I’m your host Gerry MacPherson and [...]