December 2018
Running a Hotel | Ep. #126
. , To improve the success of any hospitality property, your hotel, resort, inn or bed and breakfast, it is important to understand organisation structure, employee development, marketing, and how your guest sees your [...]
November 2018
How to Collect Email Addresses & Build Your Guest List | Ep. #125
. . With the internet, tablets and smartphones now part of the norm for most people, to be a more successful hospitality property, you have to be online, in front of your past, current [...]
Revenue Management & How to Set It Up | Ep. #124
. . Your guest room is a perishable product. For this reason, pricing and customer happiness remain extremely important variables. For you to consistently succeed, you need to understand revenue management and why it is [...]
A Memorable Experience for Your Hospitality Property | Ep. #123
. . We have all visited properties that have friendly staff, nice rooms, a good view, and an enjoyable breakfast. There is nothing wrong with these hospitality properties and you feel satisfied paying. You [...]
Training and Employee Development for Hospitality Properties | Ep. #122
. . For hospitality properties to grow their business and remain competitive, they must make a commitment to the training all employees. Ongoing training and employee development will show your staff that you consider [...]
October 2018
Going Green Solutions for Your Hospitality Property | Ep. #121
. . Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources but don’t panic, hotel, resorts, inns and bed and breakfasts can increase their [...]