September 2019
How to Handle Customer Complaints in Hospitality | Ep. #162
. . Have you ever had a guest standing in front of you complaining and not sure how to handle it? I’m going to share with you the type of quests that make them and [...]
How to Get Referrals for My Hospitality Property | Ep. #161
. . Asking for referrals can be hard! I’m going to share how to make it not only easier but a natural part of your life as a hotelier/innkeeper. Welcome to another edition of hospitality [...]
Surveys and Questionnaires – For Hospitality Properties | Ep. #160
. . "Why do I need surveys, I know what my guests like." I would like to say I've never heard that before but you might be shocked at the number of hospitality property owners [...]
August 2019
How Do I Create a Mailing List for My Property? | Ep. #159
. . Would you like the ability to tell everyone who checks out your property, every day, week, and month how great you are? You can do this and I’m going to explain how. Welcome [...]
Online Reputation Management for Your Hospitality Property | Ep. #158
. . You’re losing money if you have a bad online presence. In this post, I will share just how important your online presence is and how a good one can be the difference between [...]
Referral Programs That Work & Using Them to Propel Bookings | Ep. #157
. . Are new customers knocking down your door to stay at your property? If not, I’m going to share a proven method to increase your bookings. Welcome to another edition of hospitality property school. [...]